Contact Converge Customer Service

Why should I report an Issue with Converge Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elavon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Converge Mobile supports EMV chip card transactions using an encrypted EMV card reader. • Accept PIN debit and credit cards, including mag stripe, chip card and contactless payments.

2. If you accept card payments on the road, then Converge Mobile will likely save you time and money, while improving the checkout experience for your customers.

3. Accept credit and debit payments anywhere, anytime with this intuitive, easy-to-use mobile application that turns your smartphone, tablet or mobile device into a secured, affordable point-of-sale solution.

4. Converge Mobile is a free mobile app that is an extension of Converge, an omni-commerce solution that allows you to process payments in person, via phone or telephone order, online, and using a mobile device.

5. Note: If you need a card reader to accept cards, contact your sales representative or account manager.

6. Establish a customer account with Elavon, directly or through one of many partners, and get a card reader (set up cost associated).

7. Note: If you do not have an Elavon customer account, select the ‘I don’t have an account’ option at bottom of the Welcome page. 4.

8. Converge Mobile is for any size business that needs to process transactions on the go.

9. It can also be used at your location for payments during peak sales seasons, essentially creating a new checkout line without the added expense. 1.

10. Follow the simple set up instructions and start taking payments anywhere, anytime!

11. If you do not have an account, follow the link at the bottom of the page. 3.

1. Wouldnt suggest this app, im sure there are better integrated payment solutions.This app does not accept Debit cards! as they claimed on the app site, ONLY one accept ONE type and automarically process all DEBIT card as CREDIT, which means the customer is being charged for Credi card FEE which is much more higher!!!! Also, l never could send email receipt to my patient, it does not go through!!! Try to fix these issues with Elavon, the company sold the Credit Card reader, using Coverge & nothing is been solved.

2. I found information online (not from Elevon) that the initial connection to set up the device can also be made via USB OTG (On The Go) adapter and the Micro-B cable from the device box, so I ditched the failed method and BAM, instant connection! Haven't tried a transaction yet, but at least I'm connected now! (Android 10)This app does not make it easy for the customer to tip.

3. They claimed the app is exactly function like regular Terminal!Having the same issue as customer below have a pixel3 xl recently updated to Android 10 now app will not open crashes immediately upon trying to open.

4. How about they read the reviews!? It is also no longer compatible with my RCA android tablet.Multiple failed attempts to connect the RP457c to my Pixel 4 XL via USB-C to 3.5mm audio jack adapter.

5. Didn't work with tablets and since we waited more than 30 days to return (tried to return waited over 20 minutes so hung up a couple times) they wouldn't refund our money.

6. My customers are getting upset, and I don't blame them.Wont connect to Bluetooth on various android device.

7. I have been using this app for years to Bill my customers and now cannot if you would like to continue our business I would appreciate you respond.Used converge for 18 months.

8. Always get error when trying to read card and tech support is wanting me to replace the RP457c chip reader.

9. It errors out the first time you enter card information, on every transaction, and you have to enter the info a second time.

10. Called customer support to get readers for 4 new tablets and 2 phones.

11. I thought it was my phone or phone carrier; but 3 coworkers with different phones and different carriers are having the same exact issues.

1. Fix Converge Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Converge: Restarting the app will resolve most errors.
2. Update the Converge App. Here is how:
   1. On Android goto PlayStore » Search for "Converge" » Open Converge Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Converge » click "UPDATE".
3. Clear Converge Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Converge servers.
   1. On Android, goto Settings » Apps » Select "Converge Mobile" » click Storage » click "Clear Cache".
4. Check Converge app permissions. If any of these permissions required to use your device's features are disenabled, Converge might not work.
5. Uninstall and reinstall Converge. If nothing else has worked, completely uninstall Converge then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Converge not working

2. Fix Converge Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Converge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Converge not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Converge may not be able to connect to the Internet when running in the background.