Contact Step Counter Customer Service

Why should I report an Issue with Step Counter - Pedometer free?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Easy Health Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Can someone please tell me how to get the steps, calories, etc back to 0? TYVery frustrated - the step counter works fine, but despite having turned off notifications, I still get very frequent screen overlays that don't relate to step counting - breathing, drinking, other exercise etc.

2. I would much prefer to just stay at *wandering poet* but every day I keep getting a different level which is just annoying... Otherwise the app is perfect.I like most everything about the app except one major thing, it doesn't reset the numbers once you're finished walking and I can't find any setting where you can do so.

3. Tried it for 30 days and noticed the number of steps I took varied from day to day even when I walked the exact same routes.

4. I want to choose if reminded to sleep breathe etc but you can't select different notifications.

5. Still love the app though.Started out as good app but so many updates and each one brings more notifications you can't turn off.

6. These seem not to be able to be disabled and are very irritating.Nice pedometer, but the hydration reminder got more than a little annoying and there wasn't a way to turn it off.

7. This app seems to just spit out a random number instead of measuring steps.

8. I may finish at 2500 steps, but next time I use the app, it will say 625 for example.

9. Literally goes off every hour, and in order to address the reminder you need to switch apps and enter their add space.

10. Would actually be a great app if you could customize only the notifications you want.

11. I have to subtract the number already showing from the total numbers each time I'm done with a walk.

1. Fix Step Counter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Step Counter: Restarting the app will resolve most errors.
2. Update the Step Counter App. Here is how:
   1. On Android goto PlayStore » Search for "Step Counter" » Open Step Counter - Pedometer free » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Step Counter » click "UPDATE".
3. Clear Step Counter - Pedometer free app cache: Clearing cached data will force your app to retrieve the latest data directly from Step Counter servers.
   1. On Android, goto Settings » Apps » Select "Step Counter - Pedometer free" » click Storage » click "Clear Cache".
4. Check Step Counter app permissions. If any of these permissions required to use your device's features are disenabled, Step Counter might not work.
5. Uninstall and reinstall Step Counter. If nothing else has worked, completely uninstall Step Counter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Step Counter not working

2. Fix Step Counter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Step Counter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Step Counter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Step Counter may not be able to connect to the Internet when running in the background.