Contact Dropbox Customer Service

Why should I report an Issue with Dropbox: Secure Cloud Storage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dropbox, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app flat out sucks and amazing that these flaws exist.Very angry! Been paying for about 10yrs! Cons: Missing files, frustrating customer service, syncing errors,&unable to use files on certain devices! "Available offline" on Android devices is not the same as on computer! Unable to actually download files to normal file storage on Android devices, only on Computers! Stored in App not files& only internal devices storage! Support =joke! Pros:Uploading is not ever an issue & actually really easy on all devices.

2. To use your override app, you must tap the "..." to get the dropdown menu for the file and then find and tap on "open with..." EVERY TIME! My number one use fo the app is managing lists in .txt files.

3. The error message reads, "To open this file, please update your Dropbox app" and I can't open the file.

4. Gallery is done in August, I'm terrified I'll lose everything.Almost unusable! It does not display file names when uploading media files, so you have to guess at the correct file by the thumbnail and duration.

5. I can delete a folder, but I can't move the files?? The option exists but the gymnastics I have to go through to find it is CRAZY! Why is it missing in the list of options? I get "manage preferences." And now I can't see all my files because the order is defaulting to Modified when I had it set to Name, IF I can even get out of the Public folder, and can't scroll.

6. I do this 30 or more times every day!I recently started to get an error when attempting to open a document with Word or Excel from the Dropbox app.

7. This defeats the entire purpose of Dropbox, I have no reason to use it anymorhad high hopes, after a couple of months moving all of my pictures, videos, screenshots, documents & other irreplaceable items, I'm only giving a 3 star rate.

8. Before that update, if you chose to override the default app for a file type, Dropbox honored the overide when you tapped on a file.

9. The message above is what displays.Now, my Dropbox documents won't open so I can edit them.In April of 2023, Dropbox degraded the app.

10. I even cleared cache, then deleted data, removed the app, and reinstalled it, but the behavior continues.Major changes puts all your files on the cloud!!! Now I can't access my files while I have spotty access to wifi in a coffee shop, it's exceedingly frustrating.

11. But if I open Word or Excel and navigate to the same files, I am able to open them.

1. Fix Dropbox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dropbox: Restarting the app will resolve most errors.
2. Update the Dropbox App. Here is how:
   1. On Android goto PlayStore » Search for "Dropbox" » Open Dropbox: Secure Cloud Storage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dropbox » click "UPDATE".
3. Clear Dropbox: Secure Cloud Storage app cache: Clearing cached data will force your app to retrieve the latest data directly from Dropbox servers.
   1. On Android, goto Settings » Apps » Select "Dropbox: Secure Cloud Storage" » click Storage » click "Clear Cache".
4. Check Dropbox app permissions. If any of these permissions required to use your device's features are disenabled, Dropbox might not work.
5. Uninstall and reinstall Dropbox. If nothing else has worked, completely uninstall Dropbox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dropbox not working

2. Fix Dropbox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dropbox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dropbox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dropbox may not be able to connect to the Internet when running in the background.