Published by Sybase Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SAP?



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Why chat with our AI SAP Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SAP.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. This app i not working ok.i am also unable to uninstall it..this app becomes device admin and does not work properly..total waste of my phone memory..Dont understand, nothing is simple, i just want to find an app to connect to my camnot stable, not at all workingCannot run on my huawei device.. Please solve it because i realy need use this app.

2. Is there any problem? Help me...Not working properlyAlways crashing on my AT&T LG v20not able to use on Xiaomi..Please help me to deactivate and uninstall this app.

3. Tqquite unstable ..no apparent support dor replies to emailI really need some help.

4. I can't open with my Xiaomi device.

Steps to Troubleshoot & Fix SAP Issues

1. Fix SAP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SAP: Restarting the app will resolve most errors.
  2. Update the SAP App. Here is how:
    1. On Android goto PlayStore » Search for "SAP" » Open SAP Mobile Secure for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SAP » click "UPDATE".
  3. Clear SAP Mobile Secure for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from SAP servers.
    1. On Android, goto Settings » Apps » Select "SAP Mobile Secure for Android" » click Storage » click "Clear Cache".
  4. Check SAP app permissions. If any of these permissions required to use your device's features are disenabled, SAP might not work.
  5. Uninstall and reinstall SAP. If nothing else has worked, completely uninstall SAP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SAP not working


2. Fix SAP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SAP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SAP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SAP may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by SK MEHERAB ALI

Can you delete my mobile secure sap