Published by Dropbox, Inc.

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Dropbox Paper?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. I like the app for its accessibility but am thinking of switching due to all the glitches I regularly encounter (sometimes on desktop as well).If you're working on small documents or just need to jot down some notes, Dropbox Paper works fine.

2. You can't force to show the Folders only (both on mobile and laptop) so you have a whole list of created documents at start, which does not work for me… and it requires more clicks, just to access the file I need… when you open the app many times a day, that becomes really annoying.

3. I migrated my notes from Evernote after experiencing problems with it and Paper has been brilliant for a long time but the past month I can't open or create new docs, I get the error 'failed to load'.

4. 2/24/23: now when open a document to edit, a pop-up to verify cookie settings keep popping up and have to either accept or decline.

5. Needs a good improvement… too basic.Update: it's been over a month since I rated this and reported the problem to Dropbox but still no resolution.

6. I was using EverNote, although EN is robust, it's too expensive since we already pay for DropBox.Disappointing. I like to use the app on my laptop but it is very limited when used from your phone.

7. On my laptop it works fine.Severe performance and battery drain issues once a document gets bigger.

8. I can create and sync notes, lists and files between my smart devices and my desktop seamlessly.

9. You can't take selected documents offline and commenting works only if don't press the edit button, which is a bit illogical.

10. I can only read my notes through a web browser on my phone (not edit or create).

11. Frequent freezes, lag, and crashes disallow users from doing anything of substance with Dropbox Paper.

Steps to Troubleshoot & Fix Dropbox Paper Issues

1. Fix Dropbox Paper Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dropbox Paper: Restarting the app will resolve most errors.
  2. Update the Dropbox Paper App. Here is how:
    1. On Android goto PlayStore » Search for "Dropbox Paper" » Open Dropbox Paper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dropbox Paper » click "UPDATE".
  3. Clear Dropbox Paper app cache: Clearing cached data will force your app to retrieve the latest data directly from Dropbox Paper servers.
    1. On Android, goto Settings » Apps » Select "Dropbox Paper" » click Storage » click "Clear Cache".
  4. Check Dropbox Paper app permissions. If any of these permissions required to use your device's features are disenabled, Dropbox Paper might not work.
  5. Uninstall and reinstall Dropbox Paper. If nothing else has worked, completely uninstall Dropbox Paper then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dropbox Paper not working


2. Fix Dropbox Paper Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dropbox Paper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dropbox Paper not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dropbox Paper may not be able to connect to the Internet when running in the background.

Reported Issues

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