Published by Adobe on Jan 18, 2024

Report an issue with Adobe Creative Cloud.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Adobe Creative Cloud?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Adobe to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Adobe Creative Cloud

1. Take Creative Cloud with you to manage your files, perform lightweight edits, view tutorials, and discover apps on the go.

2. View Photoshop docs, Lightroom photos, Libraries, cloud documents, PDFs, XD prototypes, and mobile creations, even offline.

3. LEARN MORE: Watch engaging livestreams and tutorials about your favorite apps, learn new skills, tips, and tricks.

4. Free, basic Creative Cloud membership includes 5GB of complimentary storage for file syncing and sharing.

5. ACCESS YOUR FILES: Download, share and preview your work saved in Creative Cloud.

6. Discover new Adobe mobile apps.

7. Easily remove backgrounds from images, autotone, autocrop, straighten, and auto white balance.

8. Create new libraries from your camera roll and Adobe Stock.

9. Find and launch apps you’ve already installed.

10. Share designs and comments with your team.

11. Track your progress and pick up where you left off on the web.

Adobe Creative Cloud Customer Insights

1. Doesn't sync with either program so I'm not really getting the "off my device cloud storage." Doesn't show my work when opened on my computer just says "unable to sync" and nothing I've tried fixes the issue.

2. From the client's perspective, the interface looks simple and easy, but my clients are unable to scroll through all the pictures without backing out to the gallery and clicking on each picture to view them individually.

3. I have everything in one place so i save money too.Would be more useful if I could batch upload large amounts of files at a time, rather than just 1.

4. It continues to say "1 selected" but clicking on other files simply changes the selected file, rather than selecting multiple files.

5. Honestly, I am furious that Everytime I need to use the program that I have a paid subscription to I have to look at everything else instead of what I am working on in my own life.

6. it's just the most unnecessary thing to force focus onto absurd imagery and marketing instead of what the program was originally for, which was the individuals that needed their usual art programs on modern spaces.

7. You'd think there'd be a way to sync only select directories, after all I would think if I'm buying cloud storage, I could save some space on my hard drive, but no.

8. Terrible.I hardly use the Adobe suite but I am locked into a subscription and can't cancel without paying for remaining months.

9. I love the quick actions when i need just a little adjustment or background removal which works great.

10. Downloading isn't difficult, but can definitely be simpler.Works well when I put images from lightroom and photoshop in a folder on my laptop so I can view them on my cellphone.

11. Three dots and "select multiple" and then once you've done so all the option icons up top are the most confusing bunch ever.

Steps to Troubleshoot & Fix Adobe Creative Cloud Issues

1. Fix Adobe Creative Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Adobe Creative Cloud: Restarting the app will resolve most errors.
  2. Update the Adobe Creative Cloud App. Here is how:
    1. On Android goto PlayStore » Search for "Adobe Creative Cloud" » Open Adobe Creative Cloud » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Creative Cloud » click "UPDATE".
  3. Clear Adobe Creative Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Creative Cloud servers.
    1. On Android, goto Settings » Apps » Select "Adobe Creative Cloud" » click Storage » click "Clear Cache".
  4. Check Adobe Creative Cloud app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Creative Cloud might not work.
  5. Uninstall and reinstall Adobe Creative Cloud. If nothing else has worked, completely uninstall Adobe Creative Cloud then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Creative Cloud not working


2. Fix Adobe Creative Cloud Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Adobe Creative Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Adobe Creative Cloud not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Adobe Creative Cloud may not be able to connect to the Internet when running in the background.

Reported Issues