Contact Email Customer Service

Why should I report an Issue with Email - Fast & Secure Mail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Edison Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It also lets me include multiple email accounts from the same provider (while other apps will only allow just one account from each provider).So far app seems awesome and I usually never give ratings and of those I rarely leave reviews so hope that speaks volumes.

2. (Outbox/drafts folder was missing.) Luckily, Edison support was a great help in resolving my issues and I'm very happy with the app and would definitely recommend it!Edit: Replied promptly with an email like they requested but never got a reply back... Soon I will delete this app and move on to something else.

3. A better statistic would be to provide the number of dowloads as a ratio of uninstalled, that would provide a more realistic pictureUpdate: I've used Edison email for a while on multiple Android devices, and it keeps getting better.

4. If you do anything other than keep your email in an inbox and if you use folders or labels, you won't be able to search for your emails.

5. I cannot seem to send a PDF file to the app to generate an email to be sent.

6. I use each email account differently so it stands to reason that I would want to keep my inboxes separate.

7. I ran into an issue on a Galaxy S8 in Dex (external keyboard) mode: when composing an email, the screen kept scrolling up so I couldn't see what I was typing.

8. Everything else about this app seems very nice but I've never had a more frustrating email app to send attachments.

9. The thing I enjoy most is that it lets me keep my email accounts separate.

10. There's no "Sent" folder it automatically saves to, like Desktop email clients all seem to have.

11. For the past 6 months, I'm not getting my email notification for any of my accounts.

1. Fix Email Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Email: Restarting the app will resolve most errors.
2. Update the Email App. Here is how:
   1. On Android goto PlayStore » Search for "Email" » Open Email - Fast & Secure Mail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Email » click "UPDATE".
3. Clear Email - Fast & Secure Mail app cache: Clearing cached data will force your app to retrieve the latest data directly from Email servers.
   1. On Android, goto Settings » Apps » Select "Email - Fast & Secure Mail" » click Storage » click "Clear Cache".
4. Check Email app permissions. If any of these permissions required to use your device's features are disenabled, Email might not work.
5. Uninstall and reinstall Email. If nothing else has worked, completely uninstall Email then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Email not working

2. Fix Email Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Email be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Email not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Email may not be able to connect to the Internet when running in the background.