Contact Pedometer and Step Counter Customer Service

Why should I report an Issue with Pedometer and Step Counter?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Andrii Kudriavtsev to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Accurate step count & other reading when you have filled all details before starting to use.The formula for calculating distance by dividing person height and weight to determine step longitude is horribly wrong mathematical formula, and I noticed a lot of pedometer apps are doing the same mistake.

2. Now some may say that device should be kept properly... etc... etc..... Comparing it with other app.... at same time....same day..... In 33min.... I had 3000+ steps and 2.5+ kms...So a big bug fix work for u.....Pedo' team!This app inconsistently reports data.

3. The choice this time seemed confusing and I'm not sure I've installed the right thing..... This doesn't work in quite the same way and seems both more complex and less informative...🤔Been using cell pedometers for more than a decade.

4. I have walked 2 times in a row around the park that is well known for being 2 km long which makes 4 km in total, yet the app has measured only 1.4 km because i have made 2048 steps.

5. I have tested step counts with app's and phone's sensitivity and they turned to be accurate.I haven't had this app long.

6. Suggest you find another one.Worst!!!! 64 steps in 33 min!This app needs a serious makeover.

7. It doesn't count steps properly also.

8. When i see my steps which are not appropiate like only 200 or 400 I start running and jogging.

9. There's no accurate step count with it at the end of the day.

10. Where do you have to hold it for a better recording of steps?This app is too good.

11. I had an app with the same logo, called walklogger) on old phone (lost).

1. Fix Pedometer and Step Counter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pedometer and Step Counter: Restarting the app will resolve most errors.
2. Update the Pedometer and Step Counter App. Here is how:
   1. On Android goto PlayStore » Search for "Pedometer and Step Counter" » Open Pedometer and Step Counter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pedometer and Step Counter » click "UPDATE".
3. Clear Pedometer and Step Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from Pedometer and Step Counter servers.
   1. On Android, goto Settings » Apps » Select "Pedometer and Step Counter" » click Storage » click "Clear Cache".
4. Check Pedometer and Step Counter app permissions. If any of these permissions required to use your device's features are disenabled, Pedometer and Step Counter might not work.
5. Uninstall and reinstall Pedometer and Step Counter. If nothing else has worked, completely uninstall Pedometer and Step Counter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pedometer and Step Counter not working

2. Fix Pedometer and Step Counter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pedometer and Step Counter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pedometer and Step Counter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pedometer and Step Counter may not be able to connect to the Internet when running in the background.