Published by Deserve, Inc.

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Why should I report an Issue with Deserve Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Deserve, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Deserve Mobile

1. While traditional lenders only look at your FICO score, our proprietary algorithm weighs in other factors such as your current financial health, education, future employability and projected earnings.

2. Our cards meet the strictest requirements of the law when it comes to security, using enhanced identity verification and consistent lending practices to ensure your safety.

3. Deserve® is a venture-backed startup that is dedicated to offering much-needed financial services to students at U. S. colleges and universities.

4. Insights give you real-time feedback on the actions you can take right now to start improving your credit.

5. Start building credit responsibly while earning rewards along the way!

6. We provide the tools and resources to help build your credit every step of the way.

7. All of these features and we never sacrifice a simple experience to sign up or manage your account on the go..

8. Accepted everywhere Mastercard is accepted. Apply now!

9. Cards issued by Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC.

Deserve Customer Insights

1. I am thinking of closing my deserve credit card because of this annoying experience.Using on OnePlus 7 Pro and splash screen with deserve logo is horribly squished when launching the app - not sure why that is happening.

2. I mean for a credit card service, being unable to use the mobile app is unexpected.

3. Great credit card to build your credit score!This app is an absolute disaster making it impossible to make a payment.

4. Also, login button itself doesn't get activated after entering details.They cancelled my account without warning due to "inactivity" despite me using my card recently.

5. I own 4 credit cards, the customer service has been phenomenal from all except deserve.

6. Nice.I have been using this app and the credit card for almost half a year.

7. It would look a lot sleeker! If you would like me to email examples of what I'm a referencing - let me know! I will update my rating once issues are fixed.I have been unable to get past the login screen for the past 45 days.

8. This was my oldest card and closing it against my will has greatly affected my credit score.

9. I have been using 4 credit cards until date.

10. Customer service couldn't help me and no manager has addressed my issue even though there was a "ticket submitted" for the incident.

11. This is the worst credit card app I have ever used.

Steps to Troubleshoot & Fix Deserve Issues

1. Fix Deserve Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Deserve: Restarting the app will resolve most errors.
  2. Update the Deserve App. Here is how:
    1. On Android goto PlayStore » Search for "Deserve" » Open Deserve Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Deserve » click "UPDATE".
  3. Clear Deserve Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Deserve servers.
    1. On Android, goto Settings » Apps » Select "Deserve Mobile" » click Storage » click "Clear Cache".
  4. Check Deserve app permissions. If any of these permissions required to use your device's features are disenabled, Deserve might not work.
  5. Uninstall and reinstall Deserve. If nothing else has worked, completely uninstall Deserve then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Deserve not working


2. Fix Deserve Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Deserve be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Deserve not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Deserve may not be able to connect to the Internet when running in the background.

Reported Issues