Contact Moon Wallet Customer Service

Why should I report an Issue with Moon Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DeCom LAB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Right before ma eyes.Listing pi network makes a huge difference and the app is user friendly so it's a Five 🌟 from me✌️I highly recommend this app, beautiful interface look so professionalI have lost my crypto investment in this wallet and no one is able to be contacted, do not trust this walletI never use it but I'm giving 3 star 🌟 🌟 🌟 for being the first to listed Pi coins 🪙, I can use it later..Easy and user friendly.Crashes alot during registration...very uselessI just installed the app trying to login it's not going through sinceMore reason I love the app is cause pi was listed in it.

2. This is the worse wallet app I've ever used in the pasted years, I transferred BITDAO from my Bybit Account to BITTORRENT on Moon Wallet since yesterday and even up till now I am yet to receive coin on my Moon account.. so bad I never knew this app wasn't a good one, I'm highly disappointed with everything about your app.These people are scammers, never download this app.

3. Thank goodness I only send some dollar and they wiped it away and deleted the transaction history.

4. It's fake purposely design for scamming.

1. Fix Moon Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Moon Wallet: Restarting the app will resolve most errors.
2. Update the Moon Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Moon Wallet" » Open Moon Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Moon Wallet » click "UPDATE".
3. Clear Moon Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Moon Wallet servers.
   1. On Android, goto Settings » Apps » Select "Moon Wallet" » click Storage » click "Clear Cache".
4. Check Moon Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Moon Wallet might not work.
5. Uninstall and reinstall Moon Wallet. If nothing else has worked, completely uninstall Moon Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Moon Wallet not working

2. Fix Moon Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Moon Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Moon Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Moon Wallet may not be able to connect to the Internet when running in the background.