Published by SafeMoon

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SafeMoon?



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Why chat with our AI SafeMoon Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SafeMoon.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I wanted to wait a full day and play with it before I gave an honest review and I can say it's worth the starsPros: Ease of use, love the calculator, swap feature easy to use, moving through the wallet is smooth, three level authentication, and looks great.

2. You can now add more token to track on the wallet, which will also reflect the tokenomics when the exchange is launchedThe Safemoon wallet is finally out and it was worth the wait! It has a slick look, works smoothly, and has the buy button! Although the buy button only allows purchases on the eth blockchain.

3. You can import your wallet seed phrase from Trust Wallet or Meta Mask to avoid the tax fee.I love the Safemoon button on the calculator that allows to make calculations specific with the current price.

4. They released the app as a minimum viable product, features are constantly being added and everything you're looking for (buy button etc) are coming soon! Make sure to turn on auto updates so you don't miss out! Safemoon is the evolution.

5. Cons: separate page to show reflections, auto buy button for Safemoon, color scheme option, night mode, and log out button on main page.

6. Way to go Safemoon! So far it's a great start and I know the updates to come will make it even better!very happy the wallet launched.

7. For a version 1, Safemoon Devs delivered! I would like to see finer control with price charts, more access to Dapps, and more variety of tokens to store, but overall I am impressed.

8. Very excited!Wallet is very sleek and clean, an issue to be considered is: The price charts don't always populate.

9. I also think it'd be great to long press on the safemoon key in the calculator to open other cryptos and import their prices.

10. Sleek design, smooth transitions, easy multi-chain switching, swap feature, and surprisingly useful calculator.

11. I'm excited about Safemoon and their projects! 🚀🌑 💎🤜🏽I gotta say, this wallet is sleek.

Steps to Troubleshoot & Fix SafeMoon Issues

1. Fix SafeMoon Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SafeMoon: Restarting the app will resolve most errors.
  2. Update the SafeMoon App. Here is how:
    1. On Android goto PlayStore » Search for "SafeMoon" » Open SafeMoon » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SafeMoon » click "UPDATE".
  3. Clear SafeMoon app cache: Clearing cached data will force your app to retrieve the latest data directly from SafeMoon servers.
    1. On Android, goto Settings » Apps » Select "SafeMoon" » click Storage » click "Clear Cache".
  4. Check SafeMoon app permissions. If any of these permissions required to use your device's features are disenabled, SafeMoon might not work.
  5. Uninstall and reinstall SafeMoon. If nothing else has worked, completely uninstall SafeMoon then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SafeMoon not working


2. Fix SafeMoon Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SafeMoon be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SafeMoon not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SafeMoon may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!