Contact Firstmonie Wallet Customer Service

Why should I report an Issue with Firstmonie Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FirstBank Nigeria to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Firstmonie Wallet allow you send and receive money,buy airtime, make purchases and pay bills all from your mobile phone without a bank account. · Credit your or other mobile numbers directly with airtime or data for any preferred network. 1. From any debit card.

2. Firstmonie Wallet is the fast, safe and convenient mobile money service from First Bank.

3. It doesn’t have to be a First Bank card.

1. Now my money is stuck and I need it badly What am I suppose to doThis is one of the useless wallet I have ever come across with imagine I have tried several times to login to my account but it keeps failing and I have tried to reset my password still it keeps failing.... Pls you guys if you want us to continue with you , pls try and resolve all the problems people are encountering with.... I would have loved to continue using this app but from the way I am seeing things are moving with the wallet, I have lost all the hope and trust I ones had.The wallet is good, but my challenge now is that the App doesn't show up on my phone screen unless i go to Google Play store and type in first wallet and open it from there, some things like pay bills, please include "Free TV" platform, my TV is no longer available here but still on the roll, please it will help us if FREE TV is included, many are n...

2. Try and place your customer care number on the app for easy resolution of issues.Bad experience Being a firstimer I'm disappointed Mistakenly transfer to the wallet and I can't even change the pin, I pressed forgotten pin yet the app was stagnant and didn't even load.

3. (Ver 1.900). KINDLY FIX THIS ISSUE.Your app is not complete and this is very bad when a transaction goes wrong or fails and I was debited and there is no good contact to contact for complains.

4. Your app should have direct link and good email for complains of failed transaction and debt without crediting the thirdpartyPlease check on the new version of the app.

5. The interface is now improved.The best app ever with free and easy access to save and fund, anyday and any time.I love it, it is very digital in transaction.

6. My wallet balance digits are cut into half such that I cannot read out the figures.

7. Pls do something or better still revert back to the old versionThe Wallet Balance is not fully visible.

8. If I want to send money, they will tell me it failed to descrypt using provider.

9. It only shows the upper side of all the figures, the bottom parts are NOT visible.

10. Upgrade is not working like the previous version, it so slow and it just keep shutting down on it own.

11. Every time it will show processing error.

1. Fix Firstmonie Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Firstmonie Wallet: Restarting the app will resolve most errors.
2. Update the Firstmonie Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Firstmonie Wallet" » Open Firstmonie Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Firstmonie Wallet » click "UPDATE".
3. Clear Firstmonie Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Firstmonie Wallet servers.
   1. On Android, goto Settings » Apps » Select "Firstmonie Wallet" » click Storage » click "Clear Cache".
4. Check Firstmonie Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Firstmonie Wallet might not work.
5. Uninstall and reinstall Firstmonie Wallet. If nothing else has worked, completely uninstall Firstmonie Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Firstmonie Wallet not working

2. Fix Firstmonie Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Firstmonie Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Firstmonie Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Firstmonie Wallet may not be able to connect to the Internet when running in the background.