Contact ALAT Customer Service

Why should I report an Issue with ALAT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ALAT By WEMA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Welcome to ALAT, Africa’s first fully digital bank and home to millions of Nigerians who trust ALAT for swift, seamless, reliable, convenient and secure banking tailored to their daily needs, designed for their financial success and fortified to ensure financial security. - Enjoy Travel Bookings, Deals, Discounts & Rewards, affordable Insurance plans, low-interest loans, personal and group savings options, affordable healthcare & more. - Effortlessly log in using Touch ID, Face ID, or unique password. - Take control of your finances by scheduling bills and monitoring pending payments, checking balances, tracking your expenses, gaining insight into your spending habits and more! - Set up Direct Debits and Standing Orders without stress. - Seamlessly transfer money and make payments locally & internationally. - Receive money both in Naira and foreign currency from any part of the world. - Stay informed and up to date on all account activity with instant notifications. - Request a new card, report lost or stolen cards, freeze cards, and order replacements with ease. - Quickly locate and review transactions and account statements. - Keep your contact details updated without stress; and more!

2. In addition to our automated systems, ALAT’s Compliance, Transaction Monitoring, Issue Resolution, and Fraud Prevention Teams, work full-time to intercept suspicious transactions, freeze suspected fraudsters’ accounts, carry out further investigations and follow up with reports.

3. Seamless creation and management of multiple accounts including your ALAT Account, Domiciliary Account, Royal Kiddies Account (for children ages 0-12), ALAT Xplore (Teens 13-17), Current Account & Domiciliary Account(s). 3.

4. Since its release in 2017, ALAT has expanded its range of solutions to cater to the evolving needs of every user, empowering you with an encompassing banking experience that extends across diverse aspects of need. 1.

5. We have also received formal recognition from the National Information Technology Development Agency (NITDA) for our compliance with the Nigeria Data Protection Regulation (NDPR) data protection and privacy laws.

6. WEMABANK is certified by PCIDSS to ensure the security of users' card-related transactions against data theft and fraud.

7. The security of your funds and data are top priority so we use the high-level encryption to protect your personal and financial information.

8. We use our proprietary systems and international databases to detect and prevent sanction violations, money laundering and fraud in transactions.

9. Every Deposit made on ALAT is insured by the Nigeria Deposit Insurance Corporation (NDIC).

10. Virtual & physical debit, credit, utility & other cards with convenience and security, online or in-store. 7.

11. Personal and Group Savings on ALAT Goals.

1. Edit; I'd just like to point out that's it's been 2 months and it's still not been resolved.This app is so bad and frustrating compared to any other mobile wallet the transaction is very slow, sometimes it takes a very long period of time to receive your cash, you make a transaction they'll give you an error message and still debit you and that might be the end my 12,000 has been handing for a long time now and there customer service will never respond I give you 0 star if possible the app sucks I'm quite sure the good reviews about them is fake why will my deposit be split into twoThis app is frustrating me.My alat account was inactive and I made some payment to activate it.

2. This is frustrating.It's been over a week since I logged an error for a failed transaction via email and I still haven't gotten a reply acknowledging the issue, neither has it been rectified.

3. I also just transferred from my other bank account to test how quickly alerts are received and it's a shame that 24 hours later, there's been no notification yet.

4. It's been over 3 weeks and I've not been able to set up my ALAT account, too poor I must say.

5. Consequently, I increased my wallet without knowing it was a mistake to do so my account has been on restriction since that day.

6. For over two weeks now I've been trying to register on the app but I keep getting error messages and the app crashes sometimes.

7. I would love to see a patnership between Alat and Payoneer and also a reduction in transaction fees will go a long way in making this service much success.Worst financial app.

8. I understand that everyone is entitled to their opinion about their experience with this app but to be candid Alat by wema has made my banking experience smooth and easy.

9. But ever since I joined, without fail, only that service has been under maintenance.

10. I opened an account, then made two or three transactions and discover it was a fine system.

11. And up till this minute,the app keeps saying no inactive account seen but I am 80% done in reactivaying my account.

1. Fix ALAT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ALAT: Restarting the app will resolve most errors.
2. Update the ALAT App. Here is how:
   1. On Android goto PlayStore » Search for "ALAT" » Open ALAT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ALAT » click "UPDATE".
3. Clear ALAT app cache: Clearing cached data will force your app to retrieve the latest data directly from ALAT servers.
   1. On Android, goto Settings » Apps » Select "ALAT" » click Storage » click "Clear Cache".
4. Check ALAT app permissions. If any of these permissions required to use your device's features are disenabled, ALAT might not work.
5. Uninstall and reinstall ALAT. If nothing else has worked, completely uninstall ALAT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ALAT not working

2. Fix ALAT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ALAT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ALAT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ALAT may not be able to connect to the Internet when running in the background.