Contact BODY BIKE Customer Service

Why should I report an Issue with BODY BIKE® Indoor Cycling?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BODY BIKE International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Push yourself, achieve ranks and become a legend. - Data display: tap the screen to switch between the data types. - Colour intensity zones: 5-zone colour display (Coggan's power zones). - FTP estimation: Estimate your FTP from your gender, age, weight, height and hours of weekly cardio training under Personal Settings. - 5 minute FTP Test: Take the test and find your FTP value. - VO2 max test: Take the VO2 max test to determine your FTP and VO2 max value. - Customization: Choose a favourite colour scheme. - Workout history: Keep track of the indoor cycling workouts.

2. Get an overview of all past workouts and track improvement. - Upload your performance data to your Strava account. - Achievement system: Push yourself and achieve rank and medals along your way. - Metric and Imperial units system: Choose the right unit system for your need. - Intensity scale: Get an overview of how many percentages of each workout you have spent in the few different intensity zones. - New workout overview: You can now look at all your workout clustered in a week, month and even a year.

3. BODY BIKE Indoor Cycling app provides users with a powerful tool to monitor their indoor cycling during a workout and after.

4. It is a motivating display of data intended all indoor cyclists using the BODY BIKE SMART®+ indoor bike.

5. Upload your performance data from the app to your Strava account to get a complete overview of all your workouts – indoor cycling, running, hiking etc.

6. BODY BIKE® Indoor Cycling app connects to BODY BIKE SMART®+ indoor bike by Bluetooth®.

7. The BODY BIKE® Indoor Cycling app is developed for the BODY BIKE SMART®+ indoor bike.

8. Use the smartphone to display the training data during a workout.

9. Displaying power/watts, %FTP, heart rate, cadence, distance and calories burned – current, average and maximum values.

10. Do you have proposals to new features?

11. Is something not working correctly?

1. A couple of things I miss to be able to add two more stars: A) ability to export/import workout history when changing to new phone B) bigger buttons; there's plenty of white space and buttons are unnecessarily hard to hit when sweaty and tired C) better integration with androids new gesture navigationHi, the application is ok, it should have a bit bigger button to navigate because while cycling it is not easy to touch the right one, abnd maybe one to lock the screen in order to avoid that some gesture or drops change the visualization.

2. If I stop the workout and the select "reset" - then the "play" button will work timer startsReally good app to worth with Body Bike Smart+.

3. If you want to connect the app with your ANT+ HRM while in the spinning studio with a lot of other people present, you might get quite a few other ANT+ HR belts to select from.

4. Not tested yet the VO2 max test, but FTP test measure a little less than with other instrument, but maybe also a bit a problem of power measurement accuracy.The lack of ANT+ support in this app is a big letdown.

5. For example, BODY BIKE Performance Console can ONLY use ANT+ and not Bluetooth according to the FAQ on their webpage.

6. Also, if you instruct the users of the app to set up their ANT+ HRM at home (where there are no other ANT+ devices to cloud the picture), they will be able to give their ANT+ HRM a name in the app.

7. Apparently Body Bike utilizes the ANT+ protocol extensively in their other products.

8. There are free ANT+ HR monitoring Apps available in Google Play, so implementation of this feature shouldn't really be an issue.

9. However, I know there is a proximity functionality in ANT+ and using this, you should be able to limit the amount of devices found.

10. Starting a workout has issues - it does not start the timer, but the "play" button changes to a "stop" button.

11. its has been 3 weeks since my fitness bought new bikes, bikes are good like old good Reebok once 20 years ago but the App is a disaster - guys sort it out as it seems am not the only one having problem.

1. Fix BODY BIKE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BODY BIKE: Restarting the app will resolve most errors.
2. Update the BODY BIKE App. Here is how:
   1. On Android goto PlayStore » Search for "BODY BIKE" » Open BODY BIKE® Indoor Cycling » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BODY BIKE » click "UPDATE".
3. Clear BODY BIKE® Indoor Cycling app cache: Clearing cached data will force your app to retrieve the latest data directly from BODY BIKE servers.
   1. On Android, goto Settings » Apps » Select "BODY BIKE® Indoor Cycling" » click Storage » click "Clear Cache".
4. Check BODY BIKE app permissions. If any of these permissions required to use your device's features are disenabled, BODY BIKE might not work.
5. Uninstall and reinstall BODY BIKE. If nothing else has worked, completely uninstall BODY BIKE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BODY BIKE not working

2. Fix BODY BIKE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BODY BIKE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BODY BIKE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BODY BIKE may not be able to connect to the Internet when running in the background.