Published by Viz.ai, Inc. on Jul 31, 2024

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Why should I report an Issue with Viz.ai?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Viz.ai, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Viz.ai

1. The app utilizes tools designed to assist healthcare professionals in making informed clinical decisions.

2. Viz. ai is a clinical decision support app designed for use by physicians for prioritization and communication.

Viz.ai Customer Insights

Steps to Troubleshoot & Fix Viz.ai Issues

1. Fix Viz.ai Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Viz.ai: Restarting the app will resolve most errors.
  2. Update the Viz.ai App. Here is how:
    1. On Android goto PlayStore » Search for "Viz.ai" » Open Viz.ai » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Viz.ai » click "UPDATE".
  3. Clear Viz.ai app cache: Clearing cached data will force your app to retrieve the latest data directly from Viz.ai servers.
    1. On Android, goto Settings » Apps » Select "Viz.ai" » click Storage » click "Clear Cache".
  4. Check Viz.ai app permissions. If any of these permissions required to use your device's features are disenabled, Viz.ai might not work.
  5. Uninstall and reinstall Viz.ai. If nothing else has worked, completely uninstall Viz.ai then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Viz.ai not working


2. Fix Viz.ai Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Viz.ai be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Viz.ai not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Viz.ai may not be able to connect to the Internet when running in the background.

Reported Issues