Contact Signant Health IRT Customer Service

Why should I report an Issue with Signant Health IRT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Signant Health LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Signant Health IRT mobile app allows clinical trial users to work with Signant Health's eClinical system for randomization and trial supply management using a handheld device.

2. Users can randomize subjects, record visits, verify the study medications dispensed, and complete other transactions all through mobile app.

3. Bar code scanning capabilities can be used to automate dispensation confirmation at sites.

4. If you are a clinical trial site that is using Signant Health for trial supply management, please check with your coordinator or with the Signant Health helpdesk to determine if this is compatible with your study.

1. Good grief.It doesn't workUser friendly way to make entries into the system.Freezes up alot...Comprehensive capabilities as clinical IRT mobile app.

2. Barcode scanning is quick and convenient in scanning trial drug supply.

3. Sign-in button not working.

4. Cannot get past initial screen.

1. Fix Signant Health IRT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Signant Health IRT: Restarting the app will resolve most errors.
2. Update the Signant Health IRT App. Here is how:
   1. On Android goto PlayStore » Search for "Signant Health IRT" » Open Signant Health IRT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Signant Health IRT » click "UPDATE".
3. Clear Signant Health IRT app cache: Clearing cached data will force your app to retrieve the latest data directly from Signant Health IRT servers.
   1. On Android, goto Settings » Apps » Select "Signant Health IRT" » click Storage » click "Clear Cache".
4. Check Signant Health IRT app permissions. If any of these permissions required to use your device's features are disenabled, Signant Health IRT might not work.
5. Uninstall and reinstall Signant Health IRT. If nothing else has worked, completely uninstall Signant Health IRT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Signant Health IRT not working

2. Fix Signant Health IRT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Signant Health IRT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Signant Health IRT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Signant Health IRT may not be able to connect to the Internet when running in the background.