Published by Blueprint Health on May 9, 2024

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Why should I report an Issue with Blueprint Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Blueprint Health to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Blueprint Health

1. - Complete quick daily check-ins to keep track of your positivity, energy, and symptoms. - Understand how patterns in your sleep, exercise, and movement can effect how you feel over time. - Share symptoms and progress with your clinician for a more personalized care experience. Feedback? Questions? Suggestions? Just want to say hi?

2. We can’t wait to hear from you: clients@blueprint.

Blueprint Health Customer Insights

1. But I found out the hard way that if you try to use this app on your phone and you make a tiny mistake on your many-ith assessment, so you swipe your finger on the screen to go back, and what happens,??? ALL OF YOUR WORK DELETES!! IT'S AWFUL! And, after I take my tests, there are scores I can see, but not it doesn't tell you what trHaven't been able to use it.

2. I've even restarted my phone, and it still doesn't want to load most times.It easy to use needs more space to write in a couple of times could get in when I didn't use the for a couple of daysFor some reason I have two app icons and one always crashes.

3. It is doing the same thing on my Android 10 tablet as well.I like this app bc I can always have proof of my mental health status for my insurance as proof of why they should continue covering me for my mental health.

4. Tried deleting all data associated with the app and unistalled then reinstalled and even changed my password, but it just keeps crashes immediately after I login.

5. Very frustrating.The survey thing at the beginning is difficult to answer because so many questions are subjective based on my own perceptions of my experiences.

6. Why am I not able to download to my laptop (which is what I want to do).

7. I've never had problems, I hope this issue is addressed soonThe image i see for Lifestyle Corelates portion is Still un-readable.

8. This seems to persist in the regular app experience as well.I rely on this app, and lately, the journal function freezes up after two lines.

9. Does it mean anxiety or something more intentional? For example, "when there is nothing more I can do about a concern I do not worry anymore".

10. I've uninstalled and reinstalled and it just came backAndroid 13 on Samsung Galaxy s21 is reporting that your app has a bug and no longer works.

11. How should I know if I worry more than most people? Also every question has the word "worry" in it, which can be interpreted in so many different ways.

Steps to Troubleshoot & Fix Blueprint Health Issues

1. Fix Blueprint Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Blueprint Health: Restarting the app will resolve most errors.
  2. Update the Blueprint Health App. Here is how:
    1. On Android goto PlayStore » Search for "Blueprint Health" » Open Blueprint Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blueprint Health » click "UPDATE".
  3. Clear Blueprint Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Blueprint Health servers.
    1. On Android, goto Settings » Apps » Select "Blueprint Health" » click Storage » click "Clear Cache".
  4. Check Blueprint Health app permissions. If any of these permissions required to use your device's features are disenabled, Blueprint Health might not work.
  5. Uninstall and reinstall Blueprint Health. If nothing else has worked, completely uninstall Blueprint Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Blueprint Health not working


2. Fix Blueprint Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Blueprint Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Blueprint Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Blueprint Health may not be able to connect to the Internet when running in the background.

Reported Issues