Contact bankESB Customer Service

Why should I report an Issue with bankESB Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of bankESB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bank wherever you are with bankESB’s Mobile App!

2. Available to all Online Banking customers.

1. Tried force quit and clear cache, and still the splash screen just hangs thereEdit: oh my god I'm so sorry Bank ESB I'm so silly and locked myself out of my account trying to buy flowers, it works just fine after you guys called to fix it lol, [App isn't working what so ever.

2. Incredibly Disappointing.Not sure if there was a recent update, but when trying to log in for the past week the screen is just white with ESB logo.

3. Every single time!Ever since the system update a few weeks ago the app now is very laggy or hangs upon launch.

4. Recent update broke being able to deposite mobile checks.

5. I am just a nobody.After recent update, activity in account is only the most recent 4 weeks.

6. Edit again 6/17/2023: the app had a update which made me get my hopes up that the issue would be resolved, I was mistaken.

7. Use to be so useful and quickMy ONLY Complaint: The biggest problem is when I attempt to do a mobile deposit.

8. I've tried to delete the app and then install it a again and that doesn't work either.I live in Connecticut.

9. Keeps trying to take picture and once you do it logs you out the app and forces you to log in, resetting the progress.

10. I tried re-downloading the app, restarting it, and it won't let me into my account what so ever.]Started malfunctioning.

11. I have to close out and start over about 3 times before it will finally work.Every single time I go to pay my bills, it won't let me sign in.

1. Fix bankESB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart bankESB: Restarting the app will resolve most errors.
2. Update the bankESB App. Here is how:
   1. On Android goto PlayStore » Search for "bankESB" » Open bankESB Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for bankESB » click "UPDATE".
3. Clear bankESB Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from bankESB servers.
   1. On Android, goto Settings » Apps » Select "bankESB Mobile" » click Storage » click "Clear Cache".
4. Check bankESB app permissions. If any of these permissions required to use your device's features are disenabled, bankESB might not work.
5. Uninstall and reinstall bankESB. If nothing else has worked, completely uninstall bankESB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing bankESB not working

2. Fix bankESB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make bankESB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to bankESB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, bankESB may not be able to connect to the Internet when running in the background.