Contact BoursoBank Customer Service

Why should I report an Issue with BoursoBank?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Boursorama to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Avec l'application BoursoBank ouvrez votre compte et commandez votre carte bancaire en quelques minutes (1), et payez immédiatement avec votre mobile (2) (via Google Pay après votre 1er versement). - Assurances crédits, prévoyance, habitation, ... - Accédez au solde de votre compte courant sans ouvrir l’application grâce au widget.

2. Liste des établissements éligibles disponible sur votre Espace Client. (6) Le plafond d’émission d’un virement instantané à partir d’un compte bancaire BoursoBank est de 2000€.

3. Pour bénéficier d’une assistance technique ou pour toutes autres suggestions, contactez-nous à l’adresse : android@boursorama. fr ou laissez-nous votre avis depuis la rubrique « Vos commentaires sur l’appli ».

4. Service disponible sur tous les smartphones dotés d'un système d'exploitation Android et d'un accès au Google Play Store. (3) Des conditions peuvent s'appliquer. (4) Comptes à vue et certains éléments de patrimoine (comptes d’épargne, placements financiers…).

5. En cas de dysfonctionnement, merci d'indiquer le modèle de votre téléphone, la version de l'OS et de l'application. (2) Paiement immédiat via Google Pay après votre 1er versement.

6. BoursoBank est un service gratuit accessible pour les clients BoursoBank.

7. LES VALEURS MOBILIERES PRESENTENT UN RISQUE DE PERTE EN CAPITAL ; TOUT INVESTISSEMENT DOIT S'ENVISAGER A MOYEN OU LONG TERME.

8. Sous réserve d'un solde suffisant.

9. Le plafond maximum fixé pour la réception d’un virement instantané sur un compte bancaire BoursoBank dépendra des règles fixées par la banque du donneur d’ordre.

1. Easy to use & complete app (some basic improvement will really improve the user experience): The UI is quite clear and I really like the quick access module on the bottom of the app for the most frequent operations, that is really nice - One point that I find quite frustrating though is that I want to categorize my expense to better manage my finance but I always have to do it manually even for recurring expenses and that is really frustrating and it would be relatively easy to implement ++The worst signup process.

2. Eventually I just gave up and opened an account with another bank.I don't know who convinced French developers that it is a good idea to 1) use numbers-only password is a good idea 2) randomising positions of these numbers and forcing one to enter them often in addition to biometric login.

3. Once you are rejected, this does not work, so make sure to call while signing up.I created an account with this bank and had to go through the trouble of scanning all the documents.

4. The second one is moreover _extremely_ frustrating because one is asked to enter these numbers often and if one needs to make a quick purchase it becomes a real obstacle especially in winter when typing outdoors is hard.The UI tweaks in the latest update are nice and a step in the right direction.

5. Pretty much use it everywhere when I need to track my expenses, check for incomes or need to transfer money from savings to regular account (and vice versa).

6. They sent me an email saying that my account creation was approved and that I need to send 300Euros for it to be activated.

7. After several attempts, I thought I had managed to create the account, then was requested to make a wire transfer to validate it.

8. I've tried almost ten times and the recipient account (Boursorama) kept refusing the money.

9. I hope there is an option to switch to dark mode (more confortable for me)Worst experience I've had with a bank, so far.

10. After I did that I receive an email saying that they can't open an account for me.

11. And they don't even tell you why they rejected your account after accepting it.The app is very well designed and all the services are provided.

1. Fix BoursoBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BoursoBank: Restarting the app will resolve most errors.
2. Update the BoursoBank App. Here is how:
   1. On Android goto PlayStore » Search for "BoursoBank" » Open BoursoBank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BoursoBank » click "UPDATE".
3. Clear BoursoBank app cache: Clearing cached data will force your app to retrieve the latest data directly from BoursoBank servers.
   1. On Android, goto Settings » Apps » Select "BoursoBank" » click Storage » click "Clear Cache".
4. Check BoursoBank app permissions. If any of these permissions required to use your device's features are disenabled, BoursoBank might not work.
5. Uninstall and reinstall BoursoBank. If nothing else has worked, completely uninstall BoursoBank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BoursoBank not working

2. Fix BoursoBank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BoursoBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BoursoBank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BoursoBank may not be able to connect to the Internet when running in the background.