Contact Ma Banque Customer Service

Why should I report an Issue with Ma Banque?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CREDIT AGRICOLE TECHNOLOGIES ET SERVICES to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. L’application Crédit Agricole « Ma Banque » répond à vos besoins essentiels et les plus fréquents. 
 Elle vous accompagne dans la gestion quotidienne de vos comptes grâce à une navigation simple et fluide et un design clair et épuré. 
Elle vous rapproche de votre conseiller en vous permettant de le joindre facilement.

1. and the insane amount of sms texts from the bank, all with different header names or just numbers, where you are supposed to find a new code to beable to log into parts of the bank app to be able to do transactions, all of this to then be sent back to your inlog page and resign in again and again and again etc... horribleThe "My Budget" service is OK in some respects, and could be better: for example to analyse debit card payments.

2. A few inconveniences: other banking apps offer a notification when a payment was made and money taken off the account.

3. (Écrit en anglais, je suis client de Britline.)All was going well until, using the message facility, when on taking a photo from within the app, all the email text was deleted.

4. The rest of the app seems to be fairly good.I ended up going to my local branch to see if they could help as I was locked out of the app and therefore the online version.

5. Tried uninstalling to reinstall but I can't even do that now!!I used to be able to transfer from my account into another account of mine through this app bur it no longer seems to have this option.

6. (Ignoring the activate SecuriPass instructions.) That worked fine until the day came when I was forced to activate SecuriPass - back to the looping logins again.

7. First time I loaded SecuriPass I got the looping login syndrome.

8. On top of all this, the language of the app is no longer changeable, so it isn't even in french on my phone, just badly translated English.Have used in the past without issue, however now I'm unable to update the app on two different phones.

9. Rather than automatically accepting my fingerprint, o have to push a button first to tell the app that I want to login with my fingerprints.

10. You used to be able to retrospectively label deposits and name cheques, which made my accounting much easier, but you can no longer do.

11. The fact I was locked out because I repeatedly entered the correct 6 digit number which was not recognised remains the mystery.

1. Fix Ma Banque Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ma Banque: Restarting the app will resolve most errors.
2. Update the Ma Banque App. Here is how:
   1. On Android goto PlayStore » Search for "Ma Banque" » Open Ma Banque » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ma Banque » click "UPDATE".
3. Clear Ma Banque app cache: Clearing cached data will force your app to retrieve the latest data directly from Ma Banque servers.
   1. On Android, goto Settings » Apps » Select "Ma Banque" » click Storage » click "Clear Cache".
4. Check Ma Banque app permissions. If any of these permissions required to use your device's features are disenabled, Ma Banque might not work.
5. Uninstall and reinstall Ma Banque. If nothing else has worked, completely uninstall Ma Banque then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ma Banque not working

2. Fix Ma Banque Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ma Banque be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ma Banque not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ma Banque may not be able to connect to the Internet when running in the background.