Published by Arab Bank Plc. on Feb 19, 2024

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Why should I report an Issue with Arabi-Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Arab Bank Plc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Arabi-Mobile

1. You can still enjoy conducting your banking transactions but with a more personalized feel, enhanced flexibility, and more advanced features which will offer you a unique experience. • Manage your Cards services: enable/disable card for internet usage, change funding account, change mobile number, Funds transfers within own accounts, within Arab Bank (same country), or to local and international banks, view card information and PIN code and create temporary card for e-commerce (Internet) purchases. • Easily share account information and details, such as your IBAN to other contacts via WhatsApp, email etc.

2. “Arabi Mobile” by Arab Bank has just been upgraded with a new design, great features and a better experience.

Arabi- Customer Insights

1. I lost the message and the time I spent thinking and writing it!!!! Worse yet, when I tried to login again, the app seemed to count me still logged, and sent a message that I cannot login because I'm already in!!! Very awkward.

2. I received notification that the service is not available, and after that,i tried to log in from the website, and i received a notification that my account was already logged in.

3. Can I get some help with this as I rely on the app a lot in my daily life.Worst banking app in Jordan,the app send you notifications despite disabling them in settings,it keeps sending you offers and advertisements, I don't know if they fixed it by the time you read this but I also don't like how it looks visually and the UI.

4. Three days of trying but only worked after reinstalling.I have been using this app for years but this past week or so I can't seem to log into my account.

5. I have setup Biometric login but after a while, it keeps disabling itself and you have to enable it back in the settings, each time when it do this you have to login with your username and password , time consuming!Too many bugs.

6. i called customer service many times, and they told me that they will try to fix the issue as soon as possible, and the issue is not solved until now.Changing from 5 to 2 Fix your session management.

7. After updating the application before two months , I'm still not able to login to my account.

8. This week I've tried to log in several times a day and it gives me a black screen.

9. I tried uninstalling and reinstalling but the issue persists.

10. Trying to open the app, even before the log in, the app freezes and gives a white empty screen that dose not proceed any further.

11. Worst bank application ever and the customer service is not helpful at all.

Steps to Troubleshoot & Fix Arabi- Issues

1. Fix Arabi- Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Arabi-: Restarting the app will resolve most errors.
  2. Update the Arabi- App. Here is how:
    1. On Android goto PlayStore » Search for "Arabi-" » Open Arabi-Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arabi- » click "UPDATE".
  3. Clear Arabi-Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Arabi- servers.
    1. On Android, goto Settings » Apps » Select "Arabi-Mobile" » click Storage » click "Clear Cache".
  4. Check Arabi- app permissions. If any of these permissions required to use your device's features are disenabled, Arabi- might not work.
  5. Uninstall and reinstall Arabi-. If nothing else has worked, completely uninstall Arabi- then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Arabi- not working


2. Fix Arabi- Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Arabi- be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Arabi- not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Arabi- may not be able to connect to the Internet when running in the background.

Reported Issues