Contact Couch 5k Customer Service

Why should I report an Issue with Couch 5k - Running App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of App Symphony to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wish it showed you all the stages during the run visible on screen in a list format at all times - it is possible to zone out and miss a couple of years transitions between walk and runThis app is just what I'm looking for when I wanted to start a running routine and found out about C25K.

2. 95% of the time, after I've finished a run, my screen dims and I'm not presented with the "end" screen, where I get my stats, etc and where I can select a smiley face, as to how I felt my run went.

3. The biggest problem is that the app doesn't have a "don't sleep" toggle like other apps, and my phone's only sleep settings are 10 min max so I have to fiddle with it a few times during the workout or it'll close the app and lose all your day's progress.

4. only problem I see is that the screen seems to freeze (the screen darkens) after I finish a run, making me force close and open the app again (it still retains info from the run tho).

5. The screen shuts off randomly and the option to keep screen on seems to make it turn off quicker.

6. I have to use a different media player (which is fine) because this app doesn't give any ability to make a playlist (just plays all music on the phone).

7. I do like that I can play music in the app and still get the prompts to warm up, run and walk but something needs to be done about workouts it doesnt fully track.far to often lately, the app won't update my runs on its own.

8. Now I've finished the 5k portion, am regularly running 4 miles at a time, and just today started the 10k program.

9. I often go back a week or two but cannot notate that only delete previous sessions.I love all the stats it gives you at the end: distance, speed, elevation changes, etc.

10. I keep trying to beat my times and distances for motivation but even today of the 3.86km I ran the app only saw .1km. I have reached out to the developers via e-mail 2x in the last 2 weeks with no response.

11. I started feeling like I was going to die running 90 seconds at a time.

1. Fix Couch 5k Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Couch 5k: Restarting the app will resolve most errors.
2. Update the Couch 5k App. Here is how:
   1. On Android goto PlayStore » Search for "Couch 5k" » Open Couch 5k - Running App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Couch 5k » click "UPDATE".
3. Clear Couch 5k - Running App app cache: Clearing cached data will force your app to retrieve the latest data directly from Couch 5k servers.
   1. On Android, goto Settings » Apps » Select "Couch 5k - Running App" » click Storage » click "Clear Cache".
4. Check Couch 5k app permissions. If any of these permissions required to use your device's features are disenabled, Couch 5k might not work.
5. Uninstall and reinstall Couch 5k. If nothing else has worked, completely uninstall Couch 5k then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Couch 5k not working

2. Fix Couch 5k Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Couch 5k be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Couch 5k not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Couch 5k may not be able to connect to the Internet when running in the background.