Contact Health Pal Customer Service

Why should I report an Issue with Health Pal - Fitness Manager?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Digit Grove to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also if I want to track my food I don't want to have to guess how many calories everything is some of the other apps do that for you to the point where you can scan items.Amazing app for those who want to get on track, but you cant customize it to your perfection.

2. I walked 8.1km today and it tracked it as 11.5km. Also if you turn your screen off it stops counting steps but continues counting time and distance (inaccurately).

3. There is too much to keep track of, and it seems you spend more time adjusting and tracking things on the app than spending time in the real world actually doing the things it tells you to do.

4. The best app ever, but has some major downsides.Super organized and seems user friendly But you have to download a different app for the heart rate monitor and the steps are VERY innacurate.

5. For example, I have a watch to track my steps & the app doesn't allow you to enter them, only miles.

6. For example, if you dont eat lunch and you want to just lean on other meals, you cant just turn it off.

7. Did I overlook the help key?Sometimes app goes wrong, some widgets are not updated or after clicking on notification it opens screen with adding new reminder.

8. I calculated mine and it came to 46.95kg, I can say the last time I was that weight I had an eating disorder, no muscle and constant tremors and dizzy spells.

9. I want to track more that just workouts I want to log how I'm feeling and how difficult the workout was so I can see later how Ive improved.

10. If you want to use it, first hire a Teacher!Pedometer is wildly inaccurate.

11. Even if the screen is on, it randomly stops counting steps.

1. Fix Health Pal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Health Pal: Restarting the app will resolve most errors.
2. Update the Health Pal App. Here is how:
   1. On Android goto PlayStore » Search for "Health Pal" » Open Health Pal - Fitness Manager » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Health Pal » click "UPDATE".
3. Clear Health Pal - Fitness Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from Health Pal servers.
   1. On Android, goto Settings » Apps » Select "Health Pal - Fitness Manager" » click Storage » click "Clear Cache".
4. Check Health Pal app permissions. If any of these permissions required to use your device's features are disenabled, Health Pal might not work.
5. Uninstall and reinstall Health Pal. If nothing else has worked, completely uninstall Health Pal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Health Pal not working

2. Fix Health Pal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Health Pal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Health Pal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Health Pal may not be able to connect to the Internet when running in the background.