Contact Amplify Customer Service

Why should I report an Issue with Amplify Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amplify Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With mobile banking at Amplify Credit Union, you can access your accounts, deposit funds, update your payments, and so much more – all from the comfort of your own home. · Amplify charges $0. 00 in transaction and bank fees¹ as part of our fee-free banking program. · Pay $0. 00 in fees on all transactions with online banking at Amplify. · Deposit checks from anywhere with mobile check deposit at Amplify. · Schedule one-time or recurring payments in online banking. · Transfer funds to your external accounts or to other Amplify members. · Get 24/7 access to your accounts and transaction history in online banking. · Open new accounts or apply for loans within online banking. · Get set up with push notifications and alerts in online banking with card controls. · Automatically switch direct deposits or recurring transactions with our ClickSWITCH tool. · Switches can be submitted in online banking in as little as 90 seconds. · Switches will typically be processed in 5-15 business days. · Protect your online banking experience with Touch ID, Face ID, or a passcode lock on eligible devices³. · View our Privacy & Security information at goamplify. com/disclosures. ¹The term bank fees refers to any fees associated with the operation of personal or business deposit accounts.

2. Bank fees does not refer to personal, commercial, or real estate loan products, or to third-party services offered through Amplify (such as wealth management or credit card services). ²In some cases, Amplify will not make all funds available to you by the following business day.

3. As a digital-first credit union, our focus is on putting more banking tools into the hands of our members.

4. This includes savings accounts, checking accounts, certificates of deposit, and money market accounts.

5. View our full Mobile Check Deposit Service Agreement at goamplify. com/disclosures. ³Learn more about these features in our online help center at help. goamplify. com.

1. For example, I tried using the camera feature to deposit a check since i live an hour away from the nearest Amplify.

2. It's super frustrating.As noted by others, keyboard on app doesn't allow you to enter dollar amounts correctly.

3. Thanks for the update.This app totally needs to be fixed! I've experienced what everyone else has and it's really disappointing! I've uninstalled and reinstalled it half a dozen times if not more, called customer service even, but still the same result, won't work.

4. Smh.This app works okay, but with every update something buggy happens and doesn't work properly.

5. I even tried using the S Pen on my Note and it doesn't work either.

6. My daughter asked me transfer $10 to her account for lunch and she almost got $100! Also, when depositing checks, you sometimes have to press submit several times before it transfers.

7. Kind of makes sense, now doesn't it? Luckily for amplify it won't allow me to continue.

8. Member to member/funds transfers - The back button sits comfortable on top of the submit button.. know how easy it is to hit the wrong one? FRUSTRATING 2.

9. Thinking of switching banks as I don't want to drive an hour to deposit checks.Seriously tired of this app.

10. Please fix this as soon as possible!This app usually performs perfectly fine for my needs -- now, however, I am having serious issues depositing my checks.

11. There's still a fingerprint on/off option but doesn't actually give you the choice at the login screen.

1. Fix Amplify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amplify: Restarting the app will resolve most errors.
2. Update the Amplify App. Here is how:
   1. On Android goto PlayStore » Search for "Amplify" » Open Amplify Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amplify » click "UPDATE".
3. Clear Amplify Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Amplify servers.
   1. On Android, goto Settings » Apps » Select "Amplify Mobile" » click Storage » click "Clear Cache".
4. Check Amplify app permissions. If any of these permissions required to use your device's features are disenabled, Amplify might not work.
5. Uninstall and reinstall Amplify. If nothing else has worked, completely uninstall Amplify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amplify not working

2. Fix Amplify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amplify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amplify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amplify may not be able to connect to the Internet when running in the background.