Contact Alight Customer Service

Why should I report an Issue with Alight Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Alight Solutions, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Don't waste your time trying to find a provider through the app, only a small map comes up with locations of providers you are looking for, you should be able to click on them, but can't because there is a banner over top and you can't move the map around.

2. I would have preferred to use a web browser on a desktop PC for more screen real estate, but I could not find anywhere, anywhere, how to enroll using a browser.I hate alight so much.

3. Find an alternative!MIND BOGGLING TERRIBLE!! It takes too long for the screens to load up and if I select something like "search for provider," it takes me to the internet-- but when I try to go back to the app, I find that I have to start over from the beginning; it doesn't remember ANYTHING that I previously typed in.

4. When I try and leave feedback it just leads me to a blank screen, you can't take screenshots to send in to prove that you paid for payments because it's been turned off by the administration.

5. If I need to make a change or view details I have to wIt until I get home and log on through my desktop computer.Essentially an interface to a website just slower.

6. Been trying for half an hour to change my investments and the app keeps failing on a certain page.

7. Wastes your time with loading every screen and asking you questions that aren't relevant to your situation.

8. Literally the worst app I've ever used.I have tried to reinstall this several times, you cannot see the left side toolbar menu once you get into the reimbursement category.

9. Although on the bright side using the app is better than trying to log in on a PC where more often than not you can't get into your account at all.

10. Initial login doesn't work, find a way to get to a diff login format.

11. Also, app won't let you shrink the view to fit the phone screen to see all details.

1. Fix Alight Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Alight: Restarting the app will resolve most errors.
2. Update the Alight App. Here is how:
   1. On Android goto PlayStore » Search for "Alight" » Open Alight Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Alight » click "UPDATE".
3. Clear Alight Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Alight servers.
   1. On Android, goto Settings » Apps » Select "Alight Mobile" » click Storage » click "Clear Cache".
4. Check Alight app permissions. If any of these permissions required to use your device's features are disenabled, Alight might not work.
5. Uninstall and reinstall Alight. If nothing else has worked, completely uninstall Alight then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Alight not working

2. Fix Alight Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Alight be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Alight not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Alight may not be able to connect to the Internet when running in the background.