Contact IM Your Doc Customer Service

Why chat with our AI IM Your Doc Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of IM Your Doc.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Very unhappyHad problems getting the verification code,then after I received it..it wouldn't except it,then it wouldn't accept my passwords..after so long trying to fix it.I missed the call from my physician.

2. The quality of the video call was excellent.I am having so much trouble with this app! I put in the code they keep sending me but its telling me wrong one.

3. Was on hold with my dr office forever trying to install it.Never sends me the code to log in when it says it has done so.

4. I appreciate this flexibility and avenue for support during these trying times.

5. It just keeps trying to download and just won't install at all.

6. Excellent experience using Telehealth.

7. Wont let me try a password telling me to try again later.

8. I was very disappointed.Unable to load the app at all.

1. Fix IM Your Doc Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IM Your Doc: Restarting the app will resolve most errors.
2. Update the IM Your Doc App. Here is how:
   1. On Android goto PlayStore » Search for "IM Your Doc" » Open IM Your Doc - Secure Messaging » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IM Your Doc » click "UPDATE".
3. Clear IM Your Doc - Secure Messaging app cache: Clearing cached data will force your app to retrieve the latest data directly from IM Your Doc servers.
   1. On Android, goto Settings » Apps » Select "IM Your Doc - Secure Messaging" » click Storage » click "Clear Cache".
4. Check IM Your Doc app permissions. If any of these permissions required to use your device's features are disenabled, IM Your Doc might not work.
5. Uninstall and reinstall IM Your Doc. If nothing else has worked, completely uninstall IM Your Doc then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IM Your Doc not working

2. Fix IM Your Doc Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IM Your Doc be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IM Your Doc not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IM Your Doc may not be able to connect to the Internet when running in the background.