Published by IM Your Doc

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Why should I report an Issue with IM Your Doc - Secure Messaging?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of IM Your Doc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact IM Your Doc - Secure Messaging image 1 contact IM Your Doc - Secure Messaging image 2

About IM Your Doc - Secure Messaging

1. You will never need to go through the office staff, and you will not need to explain your medical history or symptom all over again to the on-call care provider before getting an advice or answers for your questions.

2. IM Your Doc is an exciting new health and medical application that will instantly connect patients with their OWN doctor to get the best medical advice and tips.

3. Instead of going through the hassle of getting out of bed, getting ready and driving to the hospital, health clinic or health center, use IM Your Doc to seek advice on health questions first!

4. Ask your physician if you really need to visit the hospital or ER or if a simple solution such as rest or a change of medicine or drug can help you obtain better health.

5. The on call physician can also give a prescription for medicines and answer all questions satisfactorily, thereby avoiding the undue need to visit an ER, hospital or drug center.

6. You will be able to chat with your own doctor or physician who knows you and your medical history and understand the prescription advised to you.

7. It is the best way for patients to chat with their own health care providers and get immediate advice and tips on their health concerns.

8. The medical professionals available will offer the best advice and medicine prescription depending on you symptoms.

9. IM Your Doc allows you to chose from a wide list of physicians and also saves your medical record so that follow ups and medical consultation is quick and seamless.

10. Download IM Your Doc and get directly in touch with your personal doctor, lower your medical bills and improve your peace of mind!

11. It also speeds your communication with colleagues, staff and patients and most importantly, provides a safe and secure messaging platform that saves time through direct messaging.

IM Your Doc Customer Insights

1. Very unhappyHad problems getting the verification code,then after I received it..it wouldn't except it,then it wouldn't accept my passwords..after so long trying to fix it.I missed the call from my physician.

2. The quality of the video call was excellent.I am having so much trouble with this app! I put in the code they keep sending me but its telling me wrong one.

3. Was on hold with my dr office forever trying to install it.Never sends me the code to log in when it says it has done so.

4. I appreciate this flexibility and avenue for support during these trying times.

5. It just keeps trying to download and just won't install at all.

6. Excellent experience using Telehealth.

7. Wont let me try a password telling me to try again later.

8. I was very disappointed.Unable to load the app at all.

Steps to Troubleshoot & Fix IM Your Doc Issues

1. Fix IM Your Doc Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart IM Your Doc: Restarting the app will resolve most errors.
  2. Update the IM Your Doc App. Here is how:
    1. On Android goto PlayStore » Search for "IM Your Doc" » Open IM Your Doc - Secure Messaging » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IM Your Doc » click "UPDATE".
  3. Clear IM Your Doc - Secure Messaging app cache: Clearing cached data will force your app to retrieve the latest data directly from IM Your Doc servers.
    1. On Android, goto Settings » Apps » Select "IM Your Doc - Secure Messaging" » click Storage » click "Clear Cache".
  4. Check IM Your Doc app permissions. If any of these permissions required to use your device's features are disenabled, IM Your Doc might not work.
  5. Uninstall and reinstall IM Your Doc. If nothing else has worked, completely uninstall IM Your Doc then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing IM Your Doc not working


2. Fix IM Your Doc Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make IM Your Doc be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to IM Your Doc not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, IM Your Doc may not be able to connect to the Internet when running in the background.

Reported Issues