Contact Omada Customer Service

Why should I report an Issue with Omada?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Omada Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As an Omada participant, the app gives you the best of the program experience and makes it even easier for you to stay engaged. **Sync your steps automatically with Google Fit (excluding Samsung phones) or S Health (requires Samsung phones AND Android OS 4. 4 or above).

2. Omada® is one of the most engaging and effective ways to reduce your risk for a host of serious, preventable diseases, including type 2 diabetes and heart disease.

3. We’ve pioneered digital behavioral medicine: a new approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity.

4. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease.

5. Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals from Google, IDEO, Harvard, Stanford, and Columbia.

6. Omada® is a breakthrough online program that inspires healthy habits you can live with long-term.

7. We combine the science of behavior change with unwavering personal support, so you can make changes that actually stick.

8. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and BlueCross Blue Shield of Louisiana.

1. The individual coach support is supportive without being overbearing or intrusive and the group message boards are a great place to find support when you need it.

2. If your wanting to lose weight, you want to get started not wait for the program to start.

3. You can still use it but it won't send your info to them.The program sounds great but kept waiting to start.

4. Otherwise, I'm not learning anything I don't already know.Long term healthy habits! If you are looking for quick weight loss program this is not it.

5. I find that I don't track what I should because it requires me to update to many apps.The automated weight and BP checks are great.

6. Not a great start to the program.

7. The support info and program is adequate, pretty much like NOOM or other programs.

8. 2) The food tracking, instead of breakfast, lunch, dinner, snack should be on a time schedule.

9. It also does a great job at helping track progress and patterns to help you improve.

10. I rather get a pop-up notification than 5 or more different emails for posts, comments, reminders, etc.The food tracker does not count calories/macros.

11. A good program though.I just started using this app & the main issue I have is weighting myself every day.

1. Fix Omada Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Omada: Restarting the app will resolve most errors.
2. Update the Omada App. Here is how:
   1. On Android goto PlayStore » Search for "Omada" » Open Omada » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Omada » click "UPDATE".
3. Clear Omada app cache: Clearing cached data will force your app to retrieve the latest data directly from Omada servers.
   1. On Android, goto Settings » Apps » Select "Omada" » click Storage » click "Clear Cache".
4. Check Omada app permissions. If any of these permissions required to use your device's features are disenabled, Omada might not work.
5. Uninstall and reinstall Omada. If nothing else has worked, completely uninstall Omada then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Omada not working

2. Fix Omada Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Omada be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Omada not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Omada may not be able to connect to the Internet when running in the background.