Contact Omada Customer Service

Why chat with our AI Omada Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Omada.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The individual coach support is supportive without being overbearing or intrusive and the group message boards are a great place to find support when you need it.

2. If your wanting to lose weight, you want to get started not wait for the program to start.

3. You can still use it but it won't send your info to them.The program sounds great but kept waiting to start.

4. Otherwise, I'm not learning anything I don't already know.Long term healthy habits! If you are looking for quick weight loss program this is not it.

5. I find that I don't track what I should because it requires me to update to many apps.The automated weight and BP checks are great.

6. Not a great start to the program.

7. The support info and program is adequate, pretty much like NOOM or other programs.

8. 2) The food tracking, instead of breakfast, lunch, dinner, snack should be on a time schedule.

9. It also does a great job at helping track progress and patterns to help you improve.

10. I rather get a pop-up notification than 5 or more different emails for posts, comments, reminders, etc.The food tracker does not count calories/macros.

11. A good program though.I just started using this app & the main issue I have is weighting myself every day.

1. Fix Omada Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Omada: Restarting the app will resolve most errors.
2. Update the Omada App. Here is how:
   1. On Android goto PlayStore » Search for "Omada" » Open Omada » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Omada » click "UPDATE".
3. Clear Omada app cache: Clearing cached data will force your app to retrieve the latest data directly from Omada servers.
   1. On Android, goto Settings » Apps » Select "Omada" » click Storage » click "Clear Cache".
4. Check Omada app permissions. If any of these permissions required to use your device's features are disenabled, Omada might not work.
5. Uninstall and reinstall Omada. If nothing else has worked, completely uninstall Omada then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Omada not working

2. Fix Omada Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Omada be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Omada not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Omada may not be able to connect to the Internet when running in the background.