Published by Axiom Medical on Aug 31, 2023

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Why should I report an Issue with Axiom Medical?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Axiom Medical to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Axiom Medical

1. Employee injury, contagious illness, complex medical and behavioral health needs are easily identified and medically addressed anytime, anywhere with 24/7 access to medical professional case management overseeing everything from initial screening to return-to-work.

2. For over 20 years Axiom Medical has provided employee health services to help companies with the entire employment health journey of their team members.

3. The Axiom Medical app is a comprehensive medical self-service attestation solution for Axiom Medical business clients seeking a safe, resilient, and healthy work environment for employees.

4. Employers track the health of their workforce with real-time reporting and API integrations.

5. Employees can download the app and start using it with their company-assigned ID.

6. Our services focus on the importance of injury, illness and safety hazard prevention efforts to advance worker well-being.

Axiom Medical Customer Insights

1. pointless.For some reason for the past week it has not allowed me to sign in it gives me an option to restart or feedback but it does not let me check into work??? Deleted a lot of apps to see if that would help the problem I still cannot sign inThis app is completely useless.

2. Also, if you don't know that you shouldn't go to work if the answer to any of those questions is "yes" then you are the reason irons come with labels warning not to iron your clothes while wearing them.The app's apparent default mode is "Offline Mode" which means that it is completely useless.

3. If you made a mistake in answering questions required to allow you to go to work, there was no way to review your answers and correct them.

4. Extremely annoying to check in to work especially with surprise updates.

5. I have copd and can never answer the questions to allow me to go to work.

6. I text 4 things and check into work.

7. I have to manually kill the app and restart it every time I need to check in.

8. It's very easy and quick to use to ensure people going to work are meeting the criteria set by my company.App is ok.

9. Terrible.It takes up way too much space and I had to uninstall three other apps to make it fit on my phone.

10. They have corrected that in the current version of the app allowing you to review and correct answers prior to submission.

11. I have to uninstall the app then reinstall it daily to get it to a semi functional state for a short period of time.

Steps to Troubleshoot & Fix Axiom Medical Issues

1. Fix Axiom Medical Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Axiom Medical: Restarting the app will resolve most errors.
  2. Update the Axiom Medical App. Here is how:
    1. On Android goto PlayStore » Search for "Axiom Medical" » Open Axiom Medical » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Axiom Medical » click "UPDATE".
  3. Clear Axiom Medical app cache: Clearing cached data will force your app to retrieve the latest data directly from Axiom Medical servers.
    1. On Android, goto Settings » Apps » Select "Axiom Medical" » click Storage » click "Clear Cache".
  4. Check Axiom Medical app permissions. If any of these permissions required to use your device's features are disenabled, Axiom Medical might not work.
  5. Uninstall and reinstall Axiom Medical. If nothing else has worked, completely uninstall Axiom Medical then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Axiom Medical not working


2. Fix Axiom Medical Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Axiom Medical be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Axiom Medical not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Axiom Medical may not be able to connect to the Internet when running in the background.

Reported Issues