Contact Kraken Futures Customer Service

Why should I report an Issue with Kraken Futures: Bitcoin & Cryp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Payward, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Kraken Futures you can go long and short on 5 different cryptocurrency trading pairs by up to 50x - allowing you to benefit from price swings or hedge your risk.

2. Easily transfer crypto between the Kraken Spot exchange and Kraken Futures to fund your margin balance, while still enjoying the industry-leading security of Kraken's cold storage.

3. You’re now able to make sophisticated trades on the go, anywhere you are, 24/7/365, with the Kraken Futures App.

4. Margin and mark prices are calculated several times per second and you can close a position at market price in just two taps.

5. Every second makes a difference when trading volatile assets like cryptocurrencies.

6. We are a professional trading platform, trusted by private and institutional traders worldwide.

7. That's why we've built our trade engine to perform all crucial tasks at lightning speed.

8. If you're awake, we are too.

9. With hundreds of Client Engagement specialists around the globe, if you need help with your account we have a team of experts ready to assist you 24/7.

1. If its correct it exists? Is there a bug blocking orders? I contacted CF and Gary confirmed some bugs prevented buy/sell bottoms from working, but denied Kraken had any client obligations? Is that serious?Please get the instructions correct for setting up the mobile App using the desktop..as they are not correct and unable to login to my account with this App..bit silly really and considering a new exchange unless you sort out quickly!I'll update but... I'm not a desktop user, I travel and Mobile is kind of my all.

2. It has so many bugs that you can not even work with it and no one tries to fix them this is one of the main problem of future app.In crises and any sec to liquidation trader needs to close the position partially but when u select limit close position not only there is no option like other exchanges 25% 50% 75% 100% to select from but also you cant edit the quantityI like the UI and what the app offers.

3. And your main exchange says nothing about the inability to withdraw my own funds until they hit a certain BTC amount? I bought what I bought using your buy in limit £15 for my grandsons first bit of coin, I cannot now I've bought btc withdraw it until I buy around £50 worth of BTC.

4. Moreover it still throws the non logged in error message when I want to view my wallets when it blatantly shows I am logged inSoo buggy, graph keeps crashing during use.

5. The coin chooses are great wish I could purchase some and not be worried about losing them or have a lot of aggravation getting into account.This is the worst trading application o the planet .

6. It takes a number of refreshes of the app for it to register that I am logged in and grant me the ability to see my existing positions.

7. I do have to restart the app serveral times to be able to see my open positions on the chart which is annoying.

8. So you constantly need to force shutdown and restart the app.Ill experienced that my positions was blocked in December.

9. Rarely there's a "insufficient funds" bug that blocks me from trades.Why dont you take some tips from coinbase always works great and easy to use.

10. I could open but was not allowed to ajust or close.. It sounds like I have been subject to the bugs.

11. Furthermore sometimes the option to add indicators and tools on the chart and other times it's not available.

1. Fix Kraken Futures Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kraken Futures: Restarting the app will resolve most errors.
2. Update the Kraken Futures App. Here is how:
   1. On Android goto PlayStore » Search for "Kraken Futures" » Open Kraken Futures: Bitcoin & Cryp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kraken Futures » click "UPDATE".
3. Clear Kraken Futures: Bitcoin & Cryp app cache: Clearing cached data will force your app to retrieve the latest data directly from Kraken Futures servers.
   1. On Android, goto Settings » Apps » Select "Kraken Futures: Bitcoin & Cryp" » click Storage » click "Clear Cache".
4. Check Kraken Futures app permissions. If any of these permissions required to use your device's features are disenabled, Kraken Futures might not work.
5. Uninstall and reinstall Kraken Futures. If nothing else has worked, completely uninstall Kraken Futures then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kraken Futures not working

2. Fix Kraken Futures Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kraken Futures be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kraken Futures not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kraken Futures may not be able to connect to the Internet when running in the background.