Published by Singtel Idea Factory Pte Ltd on Feb 19, 2024

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Why should I report an Issue with Singtel Dash?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Singtel Idea Factory Pte Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Singtel Dash

1. Enjoy simple remittance with Dash Remit to over 35 countries in 13 currencies. • Check the latest exchange rates right from the Dash app and find out exactly how much you are remitting – no hidden fees! • Go cashless wherever Dash, FavePay and PayNow are accepted.

2. You can also protect yourself and your loved ones against unexpected events with the suite of savings and insurance products available on Dash. • Get exclusive offers for essential insurance plans from Tiq by Etiqa Insurance.

3. SIM Card and get connected – Singtel Prepaid users will get access to exclusive perks! • Make payments for your television or electricity bills in India, Indonesia, or the Philippines – all at SGD0 transaction fee! Questions?

4. Whether in-store or online, locally or overseas, make secured and easy payments with Dash. Need to send money home?

5. Singtel Dash – the all-in-one mobile e-wallet that lets you pay, remit, save, invest and insure from one app.

6. These include: Travel, Maid, Private Car, Term Life, 3 Plus Critical Illness, and Cancer Insurance. • Remit anytime, anywhere!

7. It's fast, easy and safe to transfer money with Dash.

8. Plus, enjoy instant FavePay cashback for selected Fave merchant payments. • Top up your hi!

9. Contact us at 1800-GET-DASH (1800-438-3274).

10. Continued use of GPS running in the background can dramatically decrease battery life.

Singtel Dash Customer Insights

1. Need to uninstall the app and reinstall it for it to work every time you want to use the app.

2. Tried reinstall, relogin and all possible options to make it work but all failed.

3. Feb 23: In order for the app to work, do I really need to un/reinstall the app everytime there is an update.

4. This is totally hopeless.I used to love this app as I could use credit card to top up but since last week, they claimed to have maintenance on the feature and it hasn't come back since.Not able to open.

5. When sending money via paynow to another person, my money was deducted but the recipient did not receive the money.

6. If Singtel wants to encourage more usage, they have to be more competitive especially on Remit exchange rate, etc.Apr 23: Uninstall, install, uninstall, install again.

7. I guess the app was developed to be put to sleep....Love it! Singtel Dash is one of the earliest eWallet in the market.

8. I have contacted customer service and they refunded my money within 5 business days.

9. So embrassing how frequent it doesn't work on bus/mrt/payment.

10. App is getting worse over time, paywave function basically never works, and nice features like rewards disappeared.

11. But money deducted after 15 mins.

Steps to Troubleshoot & Fix Singtel Dash Issues

1. Fix Singtel Dash Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Singtel Dash: Restarting the app will resolve most errors.
  2. Update the Singtel Dash App. Here is how:
    1. On Android goto PlayStore » Search for "Singtel Dash" » Open Singtel Dash » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Singtel Dash » click "UPDATE".
  3. Clear Singtel Dash app cache: Clearing cached data will force your app to retrieve the latest data directly from Singtel Dash servers.
    1. On Android, goto Settings » Apps » Select "Singtel Dash" » click Storage » click "Clear Cache".
  4. Check Singtel Dash app permissions. If any of these permissions required to use your device's features are disenabled, Singtel Dash might not work.
  5. Uninstall and reinstall Singtel Dash. If nothing else has worked, completely uninstall Singtel Dash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Singtel Dash not working


2. Fix Singtel Dash Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Singtel Dash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Singtel Dash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Singtel Dash may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • The app cannot load.
    Tried to reinstall app but problem same.

    — by Christopher Aw 2 months ago

  • My mom send me a remittance through singtel dash but until now i haven't received any code yet

    — by Khogie 4 months ago

  • Hi, I'm a singtel dash user because it's convenient for me to send money back home to Philippines. Recently I change employer so I needed to update my account. I've been try to update. Uploading front and back of my IC, taking biometric picture and sending pic of my current address post mail
    And it keep saying service unavailable. Ive been trying to update for a week now. Installing and uninstalling the app and keep doing all the steps to no avail. Can you please help me update my account? Thank you

    — by Irene batad 6 months ago

  • I just don't have phone number 😃

    — by Khinmyotun 1 year ago

  • Pls delete my Singtel Dash Account. thanks!

    — by Xinni Lin 1 year ago

  • I don't know why my Singtel cannot verify and i try to change number because want create new account use that number with different I'd but always said the number have been use it so please want should I do

    — by Mutmainah 1 year ago

  • I don't know why my Singtel cannot verify and i try to change number because want create new account use that number with different I'd but always said the number have been use it so please want should I do

    — by Mutmainah 1 year ago

  • I am a singtel user lastime and my singtel dash account is already close before i went home here in the philippines....can i ask a copy of all my money remmitance transactions with the person named louie jay d.cerbo for important matters i need it as a evidence in filling a criminal.case....to take back the money i sent to him...i hope you provide a copy of my transactions in singtel dash....thank u🙏🙏

    — by Kathleen dawn caceres 1 year ago

  • I’m Singtel Dash User in Singapore and I am now here in Philippine for my one month vacation .My friend in Singapore top up my Singtel Dash account and I received it already .My problem is,the money that my friend send it to me I send it one my recipient and that’s my husband but my husband handphone number change and I didn’t know the he change it that’s why he didn’t receive any notification about the reference number.And I haven’t received any notification from my Singtel dash too because I cannot use my Singapore handphone number here in Philippine.I send the money yesterday.What should I do?Where we can find the reference number to claim the money?

    — by Marietta Paelmo 1 year ago

  • I cannot verifikasi my account because my wp already expired so i want delete my account

    — by Mutmainah 1 year ago

  • Can you cancel my old singtel dash account.

    — by JELYN BASAY ALIA 1 year ago

  • Karena saya ingin memperbarui dengan nomer baru

    — by Anastasia siska widiyanti 1 year ago

  • Hi my friend sent me money at my old dash account 81372015 customer service said that it still active but i cant open rs coz need otp sent to 81372015 i dont have this simcard rd i cannot register new dash account coz im leaving im going back Philippines tomorrow for good just help me pass again the money to my friend dash account Reference 78535250

    — by Cheryl Pareja 1 year ago

  • My account has a problem where I can't use it to pay for anything so I'm gonna delete it.

    — by Skyler 1 year ago

  • Cancel all my subscription

    — by Leong zhen shao 1 year ago

  • No nomber

    — by Ani supriyatin 2 years ago

  • Akun saya di hack orang tidak di kenal dan saya ingin menutup akun Dash saya

    — by Nirwana Asmara 2 years ago

  • My dash app for transit bus for 2 weeks seems unable to either tap in or out when board or alighting from bus

    — by Tham ho yuen 2 years ago

  • Can you delete my old singtel dash account

    — by Kaycee deal calzada 2 years ago

  • Hi please deactivate and delete my Singtel Dash account thanks

    — by Nicholas 2 years ago

  • Saya sudah tidak berminat lagi

    — by HERMAN FELANI BIN GHAZALI 2 years ago