Published by Singtel Idea Factory Pte Ltd

Report an issue with Singtel v019.
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Why should I report an Issue with Singtel v019?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Singtel Idea Factory Pte Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Singtel v019

1. Calling overseas can be convenient with Singtel v019 app, it helps append v019 prefix to phonebook contacts within seconds.

2. Enjoy making international calls all day long at attractive low rates.

Singtel v019 Customer Insights

1. Samsumg S20Auto prompt not workingPlease update this to work with android Piemake ur life easy and comfortableAdd auto prompt backWould be great if the auto prompt function would remain active permanently (until switched off).

2. When I set data to second sim which is non singtel and default call to other sim which is singtel prepaid, v019 does not work.

3. Can this be resolved please?The address book entries is repeated over time..Same identity appears many times and the address book grows in size..It keeps stop working.

4. Right now I need to start the app and toggle the auto prompt function manually to get it back working.

5. Does not work on huwaei p30 lite dual sim mobile.

6. Used to work on other mobiles.

7. Cannon use.

Steps to Troubleshoot & Fix Singtel v019 Issues

1. Fix Singtel v019 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Singtel v019: Restarting the app will resolve most errors.
  2. Update the Singtel v019 App. Here is how:
    1. On Android goto PlayStore » Search for "Singtel v019" » Open Singtel v019 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Singtel v019 » click "UPDATE".
  3. Clear Singtel v019 app cache: Clearing cached data will force your app to retrieve the latest data directly from Singtel v019 servers.
    1. On Android, goto Settings » Apps » Select "Singtel v019" » click Storage » click "Clear Cache".
  4. Check Singtel v019 app permissions. If any of these permissions required to use your device's features are disenabled, Singtel v019 might not work.
  5. Uninstall and reinstall Singtel v019. If nothing else has worked, completely uninstall Singtel v019 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Singtel v019 not working


2. Fix Singtel v019 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Singtel v019 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Singtel v019 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Singtel v019 may not be able to connect to the Internet when running in the background.

Reported Issues