Published by Singtel Idea Factory Pte Ltd on Dec 4, 2023

Report an issue with GOMO Singapore.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with GOMO Singapore?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Singtel Idea Factory Pte Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GOMO Singapore

1. Time to get out more often and enjoy ‘less fuss, more fun’! • Add credit/debit card for easy payment (you can change your card details anytime! • Travelling soon? • No matter the time or day, keep your conversations going with those who matter. • Get the perks you deserve with our GOMO Pass.

2. Received a GOMO SIM card from a roadshow, kiosk or store? • You can now activate it by retrieving your personal details seamlessly and securely with Myinfo via Singpass.

3. And if you ever hit a bump on the road, just chat with us on the app and we’ll come to your rescue, 24/7!

GOMO Singapore Customer Insights

1. what is with the app ? need to login everytime by turning off the WiFi or through otp can't it be log in till user log out ? very inconvenient and very stupid tooContacted customer service to have my number made into postpaid to port it to different provider, was told that the number wasn't registered to me, despite me using my singpass to sign up They refused to divulge further deets, citing privacy clauses, but ironically not taking data protection protocols against identity mix ups seriously.

2. In comparison, Giga is more sincere in this regards, which will always clear the freebies, follow by whatever was rollover in previous months, and then lastly your latest data allotment.

3. 🙂the plan seems to be very generous with data and always give free gb on some months.

4. Apart from that, all is good and well.Gomo is generous with some free data.

5. I can't terminate acct, or remove my card details to prevent being billed, so I gotta report my bank card as stolen to prevent being billed again.

6. "Free" data only being consumed AFTER your data allotment is being used up, so it is basically useless and insincere.

7. The system somehow lost my order, port in details, email, and the agents refused to provide me a confirmation of the failed order except via chat.

8. And the helpdesk is not responsive enough.Weak app compared to Giga! Can't work properly when you are on WiFi, need to connect to mobile network in order to use.

9. Pros: Gomo provides high data package + free caller ID.

10. I hope my number doesn't suddenly port out of the blue and I lose my number.Easy to use and simple to sign up.

11. I discover suddenly that I cannot make any outgoing calls when I have plenty of quota... And support actually thinks that they have to ask me - multiple times in the same chat! - whether I want to escalate this issue or not.

Steps to Troubleshoot & Fix GOMO Singapore Issues

1. Fix GOMO Singapore Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GOMO Singapore: Restarting the app will resolve most errors.
  2. Update the GOMO Singapore App. Here is how:
    1. On Android goto PlayStore » Search for "GOMO Singapore" » Open GOMO Singapore » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GOMO Singapore » click "UPDATE".
  3. Clear GOMO Singapore app cache: Clearing cached data will force your app to retrieve the latest data directly from GOMO Singapore servers.
    1. On Android, goto Settings » Apps » Select "GOMO Singapore" » click Storage » click "Clear Cache".
  4. Check GOMO Singapore app permissions. If any of these permissions required to use your device's features are disenabled, GOMO Singapore might not work.
  5. Uninstall and reinstall GOMO Singapore. If nothing else has worked, completely uninstall GOMO Singapore then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GOMO Singapore not working


2. Fix GOMO Singapore Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GOMO Singapore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GOMO Singapore not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GOMO Singapore may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i paid 25.46 cents for the e-sim plan transaction ID is 1008584253 but i still cannot use it after 4 hours which i was told should be online by now

    — by ocean 1 month ago

  • Hi my data can’t be use due to my payment bill

    — by Tay sik kwang 4 months ago

  • Hi, need your assistance please regarding to my sim. My mobile data is on but I don't have internet. Please help thanks. My gomo number 96431867

    — by Jordan Leron 6 months ago

  • Dear gomo, please assist me to terminate sim account 97561312 with immediate effect. Thank you.

    — by Lee Ngan Hock 1 year ago

  • Please call me ASAP as I need to ask about cancel plan due to back malaysia

    — by Steph lee 1 year ago

  • Hi I would like to cancel & terminate my hp 93367743 asap.I have lost my hp phone

    — by JULIANA BINTE KHAMIS 1 year ago

  • Dear Sir/Mdm,

    for the last 2 days from 16 Oct 2022 to 17 Oct 2022, I have encountered network problem with GOMO. My location is at 30, Seraya Avenue, Jurong Island, Singapore 627884. I am suspecting the base station near this location may have some issues. Please help to get the service provider servicing this base station to rectify the network issue as soon as possible.
    There maybe other issues if not because of base station. If that is the case, please help to investigate and improve the network connectivity problem, The current network is very weak, at times no network, sometime no bar, sometime only one bar.

    Regards,
    Koh Koon Yeow

    — by Koh Koon Yeow 1 year ago

  • I want to subscribe to GOMO 5G plan but I want to find out whether Google Pixel 4a 5G and Google Pixel 7 are compatible with GOMO 5G network. If not , may I request these 2 models to be added to the GOMO 5G compatible device list soon. Thank you.

    — by Ng Chon Long 1 year ago

  • Dear GOMO,

    Please assist me to terminate the Singtel GOMO SIM account 93894387 with immediate effect. Thank you.

    Regards
    Hoo Kok Seng

    — by HOO KOK SENG 1 year ago

  • Like to terminate SIM account 93894387 with immediate effect. Thank you.

    — by HOO KOK SENG 1 year ago

  • I have a Gomo line No. 88702426, I wish to terminate the line on October 15, 2022. How do i do this

    — by how mak wei 1 year ago

  • I ported my 2 children mobile from GOMO to SIMBA. Both received e-mail notification "Unsuccessful Port In" from SIMBA - reason given by SIMBA was "your port-in request was rejected due to ID Mismatch, as the details submitted to SIMBA does not match with your current service provider, which is GOMO". Possible reasons cited were :
    1. Mismatch of ID (NRIC, Passport, FIN No.)
    2. Invalid Mobile Number
    3. Mobile Number is registered under Corporate BRN/Prepaid Plan
    They asked us to contact GOMO to check the reasons for rejection.
    The 2 numbers involved are :
    1. 97126155 under Tan, Yong Kang (NRIC S9646636F)
    2. 97860635 under Tan Yong Jie (NRIC S9927557Z)
    Their Birth Certificate names in SingPass are :
    1. Tan Yong Kang (Chen Yong Kang)
    2. Tan Yong Jie (Chen Yong Jie)
    The above information was pulled from SingPass when they applied to port-over their numbers from GOMO to SIMBA, whereas in GOMO, their names are without their Hanyu Pinyin names in brackets. Could this be the reason why the port-over is rejected.
    Please revert immediately as they have only given us a week to resolve this, and we may end up paying both GOMO and SIMBA if this drags on.
    My wife and my numbers were ported over from GOMO to SIMBA successfully without any issues about 1-2 months ago.
    Regards,
    Tan, Joo Yeong (mobile : 97517665)
    Father of Tan Yong Kang and Tan Joo Yeong

    — by Tan Joo Yeong 1 year ago

  • Recently my gomo number 91008847 always no internet connection. then after restart the phone then connection on and the data available 11G. But today totally no internet connection already even after restart. Please resolve.

    — by Silvia Thedias 1 year ago

  • I sign up GOMO FOREVER50 plan on 15th Aug, GOMO charge me $20 upon registration, after I receive the SIM card and download GOMO app on 19th Aug, GOMO charge me another $20.. on 18th Sep and 18th Sep, GOMO charge me 2 time of $20 each.. why charge me so much??

    — by Lee Chee Meng 1 year ago

  • I do need this data plan anymore, so pls cancel my subscription for 97568670. Thank you.

    — by Nabil 1 year ago

  • I do need this data plan anymore, so pls cancel my subscription for 97568670. Thank you.

    — by Nabil 1 year ago

  • Hi,
    I would like to request the termination of my subscription on 5th September 2022 because I am leaving Singapore. Please consider the termination on 5th September would not charge me for another billing. Please let me know...thank you

    — by Rosaros Alona Castillo 1 year ago

  • I want to terminate my GOMO plan with mobile number +65 89087670 immediately since I have already moved out of Singapore. Please reachout to me in my email address incase of any further enquiries site I won't be available on my mobile anymore.

    — by Denny Mathew 1 year ago

  • Could you please help me cancel my subscription to GOMO, as I am currently studying overseas and no longer require a singapore number. my singapore number is +65 9783 1467 , thank u!

    — by Jonathan Cheong Yong En 1 year ago

  • I want cancel my subscription $30 60GB

    — by Mohamad Hafizudin 1 year ago

  • I would like to cancel my gomo plan number is 97505358

    — by Toh choon huat 1 year ago

  • Ready more phone a/c.
    Please cancel my gomo phone no. 97505358. Thank

    — by Toh choon huat 1 year ago

  • Hi please cancel my subscription with immediate effect. tks. GOMO number is 9823 9373.

    — by jeremiah chor seng kiat 1 year ago

  • Hi pls cancel my gomo account for hp number 96774549

    — by Nasrah binte Amin 2 years ago

  • Kindly cancel the GOMO plan of the number 9750 3212 immediately, if you need clarify please contact me at 8780 0248

    — by Wan Yin Chung 2 years ago

  • Hi, please cancel my Gomo Account for HP number 80313530

    — by Joanne Soon 2 years ago

  • Delete my gomo email account

    — by Albert malabad 2 years ago

  • I want cancel my GOMO subscription

    — by Teo Hai hong 2 years ago

  • The number is for my fiancée, she already left the country so I need to terminate the subscription.

    — by Dezmond low 2 years ago

  • I want to cancel my gomo plan now bec im no longer in singapore

    — by Maureen Eva Felix 2 years ago

  • Hi I would like to cancel my GOMO plan. Thank you

    — by Cherise Denesha 2 years ago

  • Terminate sim card

    — by George 2 years ago

  • I do not wish to continue as my starhub recontract is still left one year.

    — by YE TINT ZAW 2 years ago

  • nil

    — by LOI JIN KAN 2 years ago

  • i want to cancel my gomo services as I am now leaving singapore. Here my details, Name of user is John Erick Combis, with a simcard number +6587985171. Thanks

    — by John Erick 3 years ago