Contact Hey Banco Customer Service

Why should I report an Issue with Hey Banco?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banco Regional, S.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Conoce la variedad de productos, servicios y beneficios que Hey Banco te ofrece, lo primero que debes de hacer para disfrutar de los beneficios de nuestro banco digital es abrir una Cuenta Hey, ¡Descarga la app y hazlo en minutos!

2. Crece tu dinero con un rendimiento del 5. 50% al invertir en nuestro pagaré durante 7 días.

3. Programa hasta 5 metas al mismo tiempo con un rendimiento del 4.

4. Transfiere en segundos desde tu app con tu Cuenta de débito.

5. Si necesitas disponer de tu dinero o depositarlo a tu Cuenta, tenemos más de 12,000 puntos en todo el país, incluyendo 7-Eleven, Supermercados y practicajas BBVA.

1. Don't download it please! ☢️Horrible experience... They claim to be a digital bank but the application downtime it's ridiculous... I've been trying to get the application working on a new device but according to their support reps the system is undergoing maintenance and that is preventing the app to activate on my new phone, they've been saying that for 5 DAYS!!!Wow, simple and usefulVery horrible UX and UI, I completed my profile and set up my account but can't access the information of my account to make transfers as it always indicates Web Page Not Found.

2. I really like this bank concept and planning on keeping my account but definitely need to work on fixing the app and the customer service.The app is very difficult to use, the UI is not intuitive at all, you need to explore all the menus everytime you need something, I have had many troubles trying to fund my wallet and card, it has no third party 2FA options and sometimes login doesn't even work.This app isn't bad; I think but its ads says something "you will receive $100 MXN, if you download the app and if you sing up on it.

3. Please fix the compatibility for Android 14, Pixel users who are enrolled into the beta program can't open the app, it stays black with the logoI can't run the app, it crashes when I run it.It has been months since I requested the phisical card and the tracking option just makea the app crash.

4. And its screen login has no fingerprint scanner option for unlock your app by selecting the fingerprint sensor.

5. Anything else, I have no a nearby an ATM or a bank of "Banregio" that's why I couldn't continue to using this app.

6. The follow up to tickets seems not existent.

7. But I didn't receive my "reward".

8. My account is practically uselessThe Notification system for Android is not developed, needs to be improved.

9. (Popup with every purchase.

1. Fix Hey Banco Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hey Banco: Restarting the app will resolve most errors.
2. Update the Hey Banco App. Here is how:
   1. On Android goto PlayStore » Search for "Hey Banco" » Open Hey Banco » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hey Banco » click "UPDATE".
3. Clear Hey Banco app cache: Clearing cached data will force your app to retrieve the latest data directly from Hey Banco servers.
   1. On Android, goto Settings » Apps » Select "Hey Banco" » click Storage » click "Clear Cache".
4. Check Hey Banco app permissions. If any of these permissions required to use your device's features are disenabled, Hey Banco might not work.
5. Uninstall and reinstall Hey Banco. If nothing else has worked, completely uninstall Hey Banco then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hey Banco not working

2. Fix Hey Banco Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hey Banco be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hey Banco not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hey Banco may not be able to connect to the Internet when running in the background.