Published by zoom.us on Mar 10, 2024

Report an issue with Zoom.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Zoom for Intune?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of zoom.us to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Zoom for Intune image 1 contact Zoom for Intune image 2

About Zoom for Intune

1. Zoom for Intune gives enterprise users all the features they expect from Zoom, while providing IT administrators expanded mobile app management capabilities to help prevent leakage of company information.

2. Zoom for Intune is for admins to organize and protect BYOD environments with mobile application management (MAM).

3. Your users can start or join meetings with flawless video, crystal clear audio and instant screen sharing from desktop, mobile or conference rooms.

4. And in the event of a lost or stolen device, IT can remove Zoom from the iPhone or iPad, along with any sensitive data associated with it.

5. Zoom is your communications hub for meetings, webinars, chat and cloud phone.

6. IMPORTANT: This software requires your company’s work account and a Microsoft managed environment.

7. This app allows admins to protect corporate data while keeping employees connected.

8. Some functionality may not be available in all countries.

9. If you have issues with this software or have questions about the use of it (including questions about your company’s privacy policy), please contact your company’s IT Administrator.

Zoom Customer Insights

1. This is on a Note 10+.Very bad quality of zoom...😫😠 It's not upto the mark... Zoom is bad... Need to update zoom... The worst online app 😫😠 It's waste of using it... Suddenly it starts some other App ,goes off goes back to the meeting again and I missed important because of zoom.😑 when something is going important..After recent update , unable to drag (zoomed window) when viewing screen shareThis app is not good for me.

2. Also, the screen seems to 'zoom out' - I can't see leave meeting option till I press home button and re-enter the appI'm trying to download this app for important buisness purposes as I was encouraged to do so and I've been now trying to download this app for about 2 hours now, and It wont download for nothing!! My data / wifi is perfect and ready to get the job done.

3. If you install this app, any kind of your work(important work) is not done.Zoom calls don't disconnect even after ending and it keeps showing in the notification.

4. Unable to install version 5.14 of the Zoom for Intune and versio.

5. Now, it's even starting up call to the last called person immediately after I open the zoom app to make a new call till I force stop the app.

6. It is acting like they are both the same packages and trying to install over each other.Stupid way to hide buttons, unable to find the mute and in the middle of a meeting.

7. Because first it takes too long to load, And also Zoom is, or when you get in it's hard for me to hear people's voices because it doesn't really work.

8. In Others words Zoom is nice.Since the last few days, I have been experiencing UI problems.

9. Use case would be to use Zoom for Intune for Work in my partition and Zoom for personal Zoom meetings.

10. Worst experience ever.You know, Zoom is such a really great app.

11. 5.14 of the Zoom app on the same device.

Steps to Troubleshoot & Fix Zoom Issues

1. Fix Zoom Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Zoom: Restarting the app will resolve most errors.
  2. Update the Zoom App. Here is how:
    1. On Android goto PlayStore » Search for "Zoom" » Open Zoom for Intune » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoom » click "UPDATE".
  3. Clear Zoom for Intune app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoom servers.
    1. On Android, goto Settings » Apps » Select "Zoom for Intune" » click Storage » click "Clear Cache".
  4. Check Zoom app permissions. If any of these permissions required to use your device's features are disenabled, Zoom might not work.
  5. Uninstall and reinstall Zoom. If nothing else has worked, completely uninstall Zoom then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Zoom not working


2. Fix Zoom Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Zoom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Zoom not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Zoom may not be able to connect to the Internet when running in the background.

Reported Issues