Contact One Drop Customer Service

Why should I report an Issue with One Drop: Better Health Today?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of One Drop to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I came across this app and it's been phenomenal for tracking all the things that are important to maintain good diabetic habits and watch the results based on the information you input.

2. It has been syncing the data for days but to where? No desktop app and no web app so where is my data going? Another lacking thing is a comprehensive help system.

3. Tracks blood sugar, calories, carbs, medication reminders, exercise tracker all bundled into one.Great when it works! But half the time I can't even open it.

4. Found it so boring, I don't think I'll buy the testing kit either, bc on my current kit I can get the results & see them immediately without having to add another piece of equipment.I started using this app to evaluate it for my BIL's wife (I'm T2 she's insulin dependent).

5. Take care!I've been using One Drop for a few years now and I really like the meter and the app has continued to improve.

6. I also wish I could input data via web browser on the computer.Great app to manage your meds and glucose levels.

7. The app when I initially purchased the subscription a couple years ago was great! Lately I've been having a lot of connectivity issues.

8. I use it as a medication reminder and to automatically log me blood sugar measurements from my one drop meter.

9. It's not really a service when you pay for a subscription that you can't access like you should be able to.Few other apps have the option to select if glucose was before breakfast, lunch, or before sleeping.

10. BUT the app needs work for Android.As a new diabetic I was frustrated with the lack of information and conflicting information or tracking sources.

11. I have a love-hate relationship w/ this app! I hate taking the time to set up med reminders, only to have the app not record them all, or the daily total doesn't match the qty entered.

1. Fix One Drop Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart One Drop: Restarting the app will resolve most errors.
2. Update the One Drop App. Here is how:
   1. On Android goto PlayStore » Search for "One Drop" » Open One Drop: Better Health Today » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One Drop » click "UPDATE".
3. Clear One Drop: Better Health Today app cache: Clearing cached data will force your app to retrieve the latest data directly from One Drop servers.
   1. On Android, goto Settings » Apps » Select "One Drop: Better Health Today" » click Storage » click "Clear Cache".
4. Check One Drop app permissions. If any of these permissions required to use your device's features are disenabled, One Drop might not work.
5. Uninstall and reinstall One Drop. If nothing else has worked, completely uninstall One Drop then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing One Drop not working

2. Fix One Drop Server issues & Internet Connection

1. Check network connection: An unstable Internet will make One Drop be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to One Drop not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, One Drop may not be able to connect to the Internet when running in the background.