Published by The Better App Company Limited

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Why should I report an Issue with Better Stop Suicide?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Better App Company Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Better Stop Suicide

1. We really appreciate that your emotions may be running high, so much of the work in this app is to calm and slow your mind, and to help you to use your thinking brain.

2. Importantly the app will help you experience a soothing night of restful sleep, so you can wake the next day with an important task for you to complete.

3. We’ve designed this app to simply help you press your own stop button should suicidal thoughts come to you.

4. And your calm thinking brain already knows that, doesn’t it.

5. Remember ‘suicide is a permanent solution to a temporary problem’.

6. A task that will help save your life.

Better Stop Suicide Customer Insights

1. Thank you.This is a wonderful app the only problem I'm running into is when I'm trying to record the lifesaving message the record button doesn't work what is going on this is the most important part of it! I was all ready to record my message in the darn button wouldn't work.

2. This app is definitely helping me through dark times.This is really helpful I love the audio part the most,the reason I put only four stars was because it only goes as far a set a alarm on page 7 then it goes no further which is slightly disfavored because it leaves some more wanting of moreWould be a good app if it actually saved your progress once the app was closed.

3. However, there are some flaws with it, like for example; in the first audio that you listen to, the person talking mentions Their experience with suicide, and how they describe it could trigger lots of people.

4. When the emergency message starts & he says stop stop stop, I feel all the tension start to lessen.

5. Also, with the sleeping audio it just starts getting really creepy at the end and gave me a headache, especially when the person mentioned about my toes being stuck or something bc of how relaxed they where.

6. Absolutely hated that feeling.I was feeling very suicidal one night about a year ago, and out of pure desperation I wanted support from anything or anyone, so I ended up downloading the app.

7. This app quite honestly saved my life, which is why a year later I feel an obligation to write a positive review.

8. No way to adjust things for personal needs, ie it says go for a walk but I'm in a wheelchair so it just reminded me why I want to die.

9. Very well-done, i still listen to it at times now when I am feeling low.This app has saved my life at least twice.

10. Assumes a person has friends too.It does help you relax and find calmness in your time❤.

11. I have been very close to killing myself, but some last grain of sense makes me open this app & listen and breathe, and thus I get through another day.

Steps to Troubleshoot & Fix Better Stop Suicide Issues

1. Fix Better Stop Suicide Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Better Stop Suicide: Restarting the app will resolve most errors.
  2. Update the Better Stop Suicide App. Here is how:
    1. On Android goto PlayStore » Search for "Better Stop Suicide" » Open Better Stop Suicide » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Better Stop Suicide » click "UPDATE".
  3. Clear Better Stop Suicide app cache: Clearing cached data will force your app to retrieve the latest data directly from Better Stop Suicide servers.
    1. On Android, goto Settings » Apps » Select "Better Stop Suicide" » click Storage » click "Clear Cache".
  4. Check Better Stop Suicide app permissions. If any of these permissions required to use your device's features are disenabled, Better Stop Suicide might not work.
  5. Uninstall and reinstall Better Stop Suicide. If nothing else has worked, completely uninstall Better Stop Suicide then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Better Stop Suicide not working


2. Fix Better Stop Suicide Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Better Stop Suicide be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Better Stop Suicide not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Better Stop Suicide may not be able to connect to the Internet when running in the background.

Reported Issues