Contact Waking Up Customer Service

Why should I report an Issue with Waking Up: Beyond Meditation?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Waking Up LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. *8mo update: Updates are infrequent (Nice!) but "WOW!" in user voice features! GOAT app!?Waking Up is REALLY beyond a meditation app! The very first thing I appreciated about Waking Up was that the free trial required no form of payment.

2. Is there a better way to view "listened to" list, or creating a "bookmark" page- where u can save bookmarks to come back to? I also had a hard time differentiating between downloads & "saved", and where each were locatedThe intro said "most meditations are around 10 mins in length" which is fantastic, because that's what I need the most.

3. Sam's voice and the minimalist, to-the-point guidance he offers has been the right balance of instruction and quiet for me.Sam's course - and it really is a progression based course - teaches so much more than stress relief.

4. This course changes your experience of reality! The instruction is clear and helpful, the app is clean and intuitive, and the customer support (if you need anything) is phenomenal.

5. Even with a fair amount of exposure to different approaches to meditation, I found the 30 day intro course to be very useful.

6. [Update: Issue resolved, thank you!] Would really appreciate a feature to keep the screen awake while the app is on, as I don't know why but my phone begins stuttering a few seconds after the screen turns off if I have a session playing.

7. Some good insights too, though.Having used other mindfulness and meditation apps, I find that l Sam's approach resonates with me more than others.

8. Other than that, the app is great and the staff are really friendly.Pros: this app got me into a regular meditation practice.

9. A suggestion for the app: I have a hard time remembering where i last left off/ where a series i had last seen a topic i wanted to listen to.

10. Over 6mos of multiple times daily use, it has remained 100%! glitch and crash free, which in and of itself is totally amazing these days of 'minimal acceptable performance' app launches.

11. It's like being a kid in a candy store!I have tried meditating on my own without assistance, with the assistance of books on tape, using different styles, etc., without "success".

1. Fix Waking Up Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Waking Up: Restarting the app will resolve most errors.
2. Update the Waking Up App. Here is how:
   1. On Android goto PlayStore » Search for "Waking Up" » Open Waking Up: Beyond Meditation » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Waking Up » click "UPDATE".
3. Clear Waking Up: Beyond Meditation app cache: Clearing cached data will force your app to retrieve the latest data directly from Waking Up servers.
   1. On Android, goto Settings » Apps » Select "Waking Up: Beyond Meditation" » click Storage » click "Clear Cache".
4. Check Waking Up app permissions. If any of these permissions required to use your device's features are disenabled, Waking Up might not work.
5. Uninstall and reinstall Waking Up. If nothing else has worked, completely uninstall Waking Up then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Waking Up not working

2. Fix Waking Up Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Waking Up be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Waking Up not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Waking Up may not be able to connect to the Internet when running in the background.