Contact Intermountain Health UT/ID Customer Service

Why should I report an Issue with Intermountain Health UT/ID?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Intermountain Healthcare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The features of Intermountain Health's patient portal are designed to take the complexity out of managing your health, so you and your family can spend time living the healthiest lives possible.

2. If you are an Intermountain Health patient in Utah or Idaho, this is your new personalized app that brings powerful tools from across your health experience into one place.

3. My Health+ is now the Intermountain Health patient portal for Utah and Idaho.

4. Intermountain Health's patient portal is an expanded and improved version of My Health+.

5. Prior to signing in you can search for doctors and locations, schedule visits, pay your bill, get an estimate, and more!

6. The portal is also available as a personalized web experience at myhealthplus. intermountainhealthcare.

1. I am looking for important results and this is really frustrating and inconvenient.I would love to give this a higher rating as it's very useful for having easy access to my medical information and such, but it's incredibly frustrating that I regularly have to uninstall and reinstall the app because it won't open if I forget to sign out before I close the app.

2. Have cleared cache, cleared data, and even uninstalled/reinstalled (including repeating all of those steps right now, on 10/25/2020 with the most recent version that was supposed to resolve the problem), but it gets stuck on the screen with a stethoscope and a spinning circle (the screen that appears after entering your log-in information, while log-in is happening), and will go no further.

3. After typing in a message to my doctor numerous times and having it fail after pushing send, I gave up and am going to call him on the phone.This version is so much better than the old version.

4. great app, the UI and UX could be updated a bit with easier navigation, more intuitive interface, more depth in the lab results with better explanations of the categories, what they mean, and if the results were great, good, bad, etc.

5. When I contacted tech support, they made the assumption that I was waiting for covid results, and told me to check back in a couple days.

6. It is stressful because I can't message my provider when I need to because the app won't open and there isn't an alternative website to use.

7. I enter my information in correctly but it keeps taking me back to the first screen where I have to click login.

8. I called tech support and was told that the recent Android 11 update broke the app and that this will be fixed in the next release.

9. When trying to log in, if I don't get a blank notification from My health+ it will just sit on the blue screen with a stethoscope graphic.

10. Now I can't schedule an appointment with my primary care provider because it says she isn't accepting new patients, but I've been seeing her for a year.

11. Overall, it gets the job done, but definitely a legacy outdated UI compared to othersI have been using the app as well as the website for many years.

1. Fix Intermountain Health UT/ID Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Intermountain Health UT/ID: Restarting the app will resolve most errors.
2. Update the Intermountain Health UT/ID App. Here is how:
   1. On Android goto PlayStore » Search for "Intermountain Health UT/ID" » Open Intermountain Health UT/ID » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Intermountain Health UT/ID » click "UPDATE".
3. Clear Intermountain Health UT/ID app cache: Clearing cached data will force your app to retrieve the latest data directly from Intermountain Health UT/ID servers.
   1. On Android, goto Settings » Apps » Select "Intermountain Health UT/ID" » click Storage » click "Clear Cache".
4. Check Intermountain Health UT/ID app permissions. If any of these permissions required to use your device's features are disenabled, Intermountain Health UT/ID might not work.
5. Uninstall and reinstall Intermountain Health UT/ID. If nothing else has worked, completely uninstall Intermountain Health UT/ID then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Intermountain Health UT/ID not working

2. Fix Intermountain Health UT/ID Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Intermountain Health UT/ID be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Intermountain Health UT/ID not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Intermountain Health UT/ID may not be able to connect to the Internet when running in the background.