Contact One time password (OTP) Customer Service

Why should I report an Issue with One time password (OTP)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SpareBank 1 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For more information about the service, visit the website of your bank or read the FAQ in the application. - Full network access – the application needs access to Internet when generating a new OTP code. - Read phone status and identity – due to backward compatibility to older Android versions the application needs access to “phone calls” – this was earlier a standard configuration. - View network connections – is needed to give you feedback on network issues.

2. When installation is completed set default language text to speech before you need to restart the phone. Android 4. 0 and higher contain the function “Explore by touch” that enables easy support for voice over default.

3. Support for blind and partially sighted require installation of SVOX classic engine since the default support for Text-to-speech engine PCOS does not support Norwegian.

4. You must choose a personal code that will be used every time a new one-time code is ordered from the application.

5. It is up to you to grant permissions or not, but we cannot guarantee the function of the application if any permission is denied.

6. The service can be ordered in the app if you have a BankID in SpareBank 1 and have registered contact information in online or mobile banking.

7. For Authorization of the Norwegian BankID when logging into online banking, and the signing of payment orders with BankID - you will be demanded an One Time Password - OTP.

8. When activated you should purchase support for Norwegian and English data inside SVOX.

9. The permissions asked for in this application is regarding your data and the application itself.

10. This OTP application will be able to replace other solutions for the procurement of OTP, such as an OTP generator.

11. These codes are only used the first time the application is used.

1. It's really annoying though, especially while using banking apps, hope it can be fixed!No prompt notifications.After the update, I don't get a pop up notification to use biometrics when an app requires for it.it seems most people are having the same issues.you can't even toggle the notifications on/off in settings because it's not there anymore.I had to reset my phone thinking it will solve the problem but it didn't.Edit: Issue with notifications has been fixed with the latest release.

2. App stops working, freezing and doesn't show codes most of the time! The app is also causing the phone to lag or stop worling all together! SB1 fix your dumb app or go back to code though messages! Cuz this app clearly doesn't work and cause more issues than it solves!Often takes several minutes for the push notifications to come through (if they come at all) and it's impossible to confirm identity without them.

3. not intuitive at all Since a few days my pupup no longer shows and the toggle to turn on notifications is greyed out.a lot of the time notifications are really slow or do not show up until you open the app manually, but then the app closes the request and instead show you the otp selection...It's very convenient when it works, but it crashes regularly and will sometimes take days to start working again.

4. This could be an option in the side menu rather than a pop up every time I'm creating a code.For last three days, I have been trying to get an activation code.

5. This will hopefully be fixed in a future release.Works every time for me, but it seems unnecessary to ask if I want to register fingerprint every time I open the app.

6. //// Does not show notifications on Android 13 / v3.0.11 - have to manually open the app to create an OTP.

7. This has been a problem for years.Since the last update the app keeps interrupting and popping up while I'm in a different app after I'm finished using it.

8. I asked Spare Bank if they can send me the code, they are also unable to send me the activation code.

9. I'm using this app on Samsung S8 with android 8.0.0.sort of ok, bit weird you have to go to an other page and then back again.

10. I think the timing of it is when the last-used code expires.

11. Notification settings for the app are disabled from the system and cannot be enabled either.

1. Fix One time password (OTP) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart One time password (OTP): Restarting the app will resolve most errors.
2. Update the One time password (OTP) App. Here is how:
   1. On Android goto PlayStore » Search for "One time password (OTP)" » Open One time password (OTP) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One time password (OTP) » click "UPDATE".
3. Clear One time password (OTP) app cache: Clearing cached data will force your app to retrieve the latest data directly from One time password (OTP) servers.
   1. On Android, goto Settings » Apps » Select "One time password (OTP)" » click Storage » click "Clear Cache".
4. Check One time password (OTP) app permissions. If any of these permissions required to use your device's features are disenabled, One time password (OTP) might not work.
5. Uninstall and reinstall One time password (OTP). If nothing else has worked, completely uninstall One time password (OTP) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing One time password (OTP) not working

2. Fix One time password (OTP) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make One time password (OTP) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to One time password (OTP) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, One time password (OTP) may not be able to connect to the Internet when running in the background.