Published by Accept

Report an issue with Pay.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Pay for Stripe?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Accept to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Pay Customer Insights

Steps to Troubleshoot & Fix Pay Issues

1. Fix Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pay: Restarting the app will resolve most errors.
  2. Update the Pay App. Here is how:
    1. On Android goto PlayStore » Search for "Pay" » Open Pay for Stripe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pay » click "UPDATE".
  3. Clear Pay for Stripe app cache: Clearing cached data will force your app to retrieve the latest data directly from Pay servers.
    1. On Android, goto Settings » Apps » Select "Pay for Stripe" » click Storage » click "Clear Cache".
  4. Check Pay app permissions. If any of these permissions required to use your device's features are disenabled, Pay might not work.
  5. Uninstall and reinstall Pay. If nothing else has worked, completely uninstall Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pay not working


2. Fix Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pay may not be able to connect to the Internet when running in the background.

Reported Issues