Contact iHealth Gluco-Smart Customer Service

Why should I report an Issue with iHealth Gluco-Smart?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of iHealth Labs, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The iHealth iGluco app saves time and helps your diabetes management by automatically handling tasks that are with most blood glucose measuring systems, like coding, counting test strips, and logging test results.

2. Measure – View readings instantly on your mobile device, upload offline readings and scan your new test strip.

3. Record –Automatically record test results with a digital logbook that eliminates manual entry.

4. Manage – Review a digital logbook with details of the measurement, including time stamp, date and tags.

5. Add the secure cloud service (it’s free, too), and you have a convenient “go-to” testing system—wherever you are.

6. Entries are, all securely stored in your free iHealth cloud account.

7. Now you can check and track your blood sugar levels as easy as you can everything else on your mobile device.

8. See stats and trends of key time periods broken out by day part and meals.

9. Share – Share your results instantly with friends, family or your doctor.

10. View a graphical summary of your past 7 day measurements and weekly average.

11. Note: Requires iHealth Wireless Smart Gluco-Monitoring System or iHealth Align which is purchased separately. 1.

1. But looks like my old data was changed to the wrong times! 6am went to 11pm! Manual readings while in the app seem to work okay.Not user friendly and doesn't want to connect with my phone.

2. Also, it gives you averages for each meal, but does not give you an average for the day, week or month nor does it show bedtime readings in the app, only meals.

3. It says the correct number of readings, hit sync, and it looks like it does it, but they don't show.

4. some error is expected but not +- 50 point.Stops working in huaewei mate 10 and samsung a70.. Support contacted me and told me to un install, check battery, etc.. done this done that.

5. This was a waste of time and money, I'll stick to my old meter instead!Works well with ihealth meter, set up was easy.

6. It was working before, and told me they have a new product which has the bluetoth....Why not fix the app first!!!My ihealth glucose monitor syncs with this app perfectly.

7. I changed the batteries in the meter, uninstalled the app, reinstalled it, and same results.

8. I find this app very useful in monitoring my glucose readings.S20+ won't sync offline readings.

9. Being able to set the range for your blood sugar is really helpful as each person is different and your doctor may have a different range than another doctor.

10. What I like about this app is that I can get a report of the past week, or past 3 months or year, with an average number for that time frame.

11. Easy to read and see at a glance your high, low, and "good" readings.

1. Fix iHealth Gluco-Smart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iHealth Gluco-Smart: Restarting the app will resolve most errors.
2. Update the iHealth Gluco-Smart App. Here is how:
   1. On Android goto PlayStore » Search for "iHealth Gluco-Smart" » Open iHealth Gluco-Smart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iHealth Gluco-Smart » click "UPDATE".
3. Clear iHealth Gluco-Smart app cache: Clearing cached data will force your app to retrieve the latest data directly from iHealth Gluco-Smart servers.
   1. On Android, goto Settings » Apps » Select "iHealth Gluco-Smart" » click Storage » click "Clear Cache".
4. Check iHealth Gluco-Smart app permissions. If any of these permissions required to use your device's features are disenabled, iHealth Gluco-Smart might not work.
5. Uninstall and reinstall iHealth Gluco-Smart. If nothing else has worked, completely uninstall iHealth Gluco-Smart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iHealth Gluco-Smart not working

2. Fix iHealth Gluco-Smart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iHealth Gluco-Smart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iHealth Gluco-Smart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iHealth Gluco-Smart may not be able to connect to the Internet when running in the background.