Contact DroiHealth Customer Service

Why should I report an Issue with DroiHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shanghai TYD Electronic Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Got a new device, reinstalled app but it won't let me sign in or register, keeps saying network issue please check network settingsYes it's a low budget helth tracker, but life time is too short.

2. Nowadays it isn't able even to synchronise time on that device and Phone.Unlucky me, I wanted to give a big fat zero This app won't detect my smartband even though I have installed and Uninstalled the app at least 3 times.

3. Its quite accurate, heart rate, blood pressure and sleep monitor :)the app is OK its not 100% accurate, The sleep time needs an manual override for time of sleep if you work at night and sleep during the day.

4. After trying email login, also not working bc I don't get a validation code I tried to login in with no account but it won't work.

5. App has connectivity issue as well.How can I match my device if I don't know the account number? In the Past I was able to log in within few seconds.

6. I tried to register again with a new account but it keeps saying network issue.

7. This is frankly disgraceful.I trying to login in but it always says network issue.

8. I used to like the app and now without synchronising my devise it's useless and I'm very disappointedFirst the watch was not working noticed battery is zero flat.

9. the notification vibrate is handy and can be set to multiple apps.Please can you fix this app, it doesn't work on android 8 and it's so annoying.

10. Charge the battery for few hours not sure if it was charging difficult to see from the watch but it got fully charged after an hour.

11. Then I had difficulty pairing the device but I did not give up even if the rating of device is very poor.

1. Fix DroiHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DroiHealth: Restarting the app will resolve most errors.
2. Update the DroiHealth App. Here is how:
   1. On Android goto PlayStore » Search for "DroiHealth" » Open DroiHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DroiHealth » click "UPDATE".
3. Clear DroiHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from DroiHealth servers.
   1. On Android, goto Settings » Apps » Select "DroiHealth" » click Storage » click "Clear Cache".
4. Check DroiHealth app permissions. If any of these permissions required to use your device's features are disenabled, DroiHealth might not work.
5. Uninstall and reinstall DroiHealth. If nothing else has worked, completely uninstall DroiHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DroiHealth not working

2. Fix DroiHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DroiHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DroiHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DroiHealth may not be able to connect to the Internet when running in the background.