Contact Diabetes Diary Customer Service

Why should I report an Issue with Diabetes Diary - Blood Glucose?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MS International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It would also be nice to have the chart show all daily data points as well as the average data points as shown.Used to be a great app until the last update made it have so many ads you can't open it or record a value without ads taking over the screen and interrupting what you're doing.

2. PDF is formatted for printing, not being able to copy data into something else.Great app! Helps to enforce the discipline necessary to take my meds on time.

3. Great job developers!! (Now can you develop something off the charts to counter diabetes please? : ) )Great tool to track your blood glucose.

4. Every time I enter blood pressure level, I have to select left arm and tick pulse.

5. As I was entering past data, the graph on the statistics page did not display in order of the date and time taken, but in order I entered them.

6. Not sure why the check box for "Pulse" is needed under the "Blood Pressure" heading since it can be included or excluded from the charts.

7. Addition: Would be nice to be able to export into something like a csv file so I could import into excel or similar spreadsheet software to make it easier for me to analyze for long term trends or affects from other factors.

8. I'm not just talking the little banner ads that run at the bottom or the top I'm talking about the whole app being interrupted with full screen ads that prevent you from doing what you need to do or cause errors in your records.

9. Like preferred settings.This is a great all in one app! I can log my glucose, along with personal notes (i use this area to log food and/or exercise intake).

10. It would be really nice if on the blood glucose layout, you had ability to filter by event or tag.

11. Sometimes I need to look at the individual records for a specific tag or to be able to see each individual morning reading, not averages This would make it near perfect.

1. Fix Diabetes Diary Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diabetes Diary: Restarting the app will resolve most errors.
2. Update the Diabetes Diary App. Here is how:
   1. On Android goto PlayStore » Search for "Diabetes Diary" » Open Diabetes Diary - Blood Glucose » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diabetes Diary » click "UPDATE".
3. Clear Diabetes Diary - Blood Glucose app cache: Clearing cached data will force your app to retrieve the latest data directly from Diabetes Diary servers.
   1. On Android, goto Settings » Apps » Select "Diabetes Diary - Blood Glucose" » click Storage » click "Clear Cache".
4. Check Diabetes Diary app permissions. If any of these permissions required to use your device's features are disenabled, Diabetes Diary might not work.
5. Uninstall and reinstall Diabetes Diary. If nothing else has worked, completely uninstall Diabetes Diary then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diabetes Diary not working

2. Fix Diabetes Diary Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diabetes Diary be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diabetes Diary not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diabetes Diary may not be able to connect to the Internet when running in the background.