Contact Covid Free GR Customer Service

Why should I report an Issue with Covid Free GR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hellenic Republic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You are using the official Greek application for the verification of European digital COVID certificates which is available through the official account of the Hellenic Republic.

1. As a next step, would be nice to add an extra screen to upload and save (as pdf? Image?) ours vaccination certificate.Scanned GR certificate (EU Digital Certificate provided by the KEP doesn't work), my name appeared with a green check mark, selected επόμενο (Next)... And goes back to scanning, no saving my details.

2. I just made a perfect scan with over 99%accuracy which means that I dont have linear or other transformation of the image and still trying to scan it on a quad hd monitor is time waste😢You can get the app to run on rooted devices if you just Google for 5 seconds.

3. (Depends on root method) At first I thought this would allow me to store my own certificate so I wouldn't have to carry a physical certificate with me but it doesn't work like that.

4. Please connect this system with the edu platform to be able to scan students' QRcode also.Basic functionality for the app and it's good for a simple authenticity check.

5. Scan my certificate and after you press next it goes back to the scanner without saving your data.

6. Though I think rooted devices should be allowed to run the app by default.Scanner doesn't always work.

7. Import one that can detect codes from scan documents that are displayed on a monitor.

8. We can't carry with us all the time the paper and if you wanted so you should give it us laminated in a smaller format like a police id that can fit into our wallets.

9. Loaded first QR (French 2/2 Certificate) got g reen check.

10. You need to fix it immediately or not make it an absolutely necessary step for a costumer to enter a shop or other establishmentsUnusable.

11. The Qr scanner used to detect the code is not good enough.

1. Fix Covid Free GR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Covid Free GR: Restarting the app will resolve most errors.
2. Update the Covid Free GR App. Here is how:
   1. On Android goto PlayStore » Search for "Covid Free GR" » Open Covid Free GR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Covid Free GR » click "UPDATE".
3. Clear Covid Free GR app cache: Clearing cached data will force your app to retrieve the latest data directly from Covid Free GR servers.
   1. On Android, goto Settings » Apps » Select "Covid Free GR" » click Storage » click "Clear Cache".
4. Check Covid Free GR app permissions. If any of these permissions required to use your device's features are disenabled, Covid Free GR might not work.
5. Uninstall and reinstall Covid Free GR. If nothing else has worked, completely uninstall Covid Free GR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Covid Free GR not working

2. Fix Covid Free GR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Covid Free GR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Covid Free GR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Covid Free GR may not be able to connect to the Internet when running in the background.