Contact COVID Alert NJ Customer Service

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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Without bluetooth you are still able to access and use all of the other features like covids daily numbers local/global/etc and also you are able to check in with how you are feeling and report symptoms..just another tool in the fight against covid.I feel like if more people used this app it could help in lowering the cases in NJ.

2. Seriously? 😠I understand needing location for the alerts but why would it need bluetooth? Modern day dependence on wireless devices destroys battery life as it is.

3. But I was in the emergency room yesterday and I didn't receive an exposure notification even though I was in proximity to multiple people who very likely have it (patients) and who've been exposed (doctors and nurses).

4. Given the other issues I've seen here, and lack of widespread use, seems very unlikely I'd actually be notified of a covid exposure in time for the info to make any difference, either to my health or anyone else.

5. Giving the date of exposure seems important.Keeps draining my battery, even though my Bluetooth is off except for when I visit an indoor public place, which is very infrequent.

6. *Anyone that doesn't know keep bluetooth wifi and nfc off unless you need it to keep yourself safe from hackers.This app needs improvement.

7. I keep my Bluetooth, location and few other settings off unless I need to use them.

8. To my surprise I haven't been alerted once in over a month of having the app even after being in direct patient care with positive cases.Easy to use.

9. Im pretty sure more people need to have the app in order for it to make a difference.This app is useless to users.

10. I've been close, very close, to at least 5 people who have all gotten Covid, none of them caused any notification to my app.

11. I'm triple vaxxed and double mask when I do go out.Work in an emergency room and downloaded to see how accurate the alerts would be.

1. Fix COVID Alert NJ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart COVID Alert NJ: Restarting the app will resolve most errors.
2. Update the COVID Alert NJ App. Here is how:
   1. On Android goto PlayStore » Search for "COVID Alert NJ" » Open COVID Alert NJ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for COVID Alert NJ » click "UPDATE".
3. Clear COVID Alert NJ app cache: Clearing cached data will force your app to retrieve the latest data directly from COVID Alert NJ servers.
   1. On Android, goto Settings » Apps » Select "COVID Alert NJ" » click Storage » click "Clear Cache".
4. Check COVID Alert NJ app permissions. If any of these permissions required to use your device's features are disenabled, COVID Alert NJ might not work.
5. Uninstall and reinstall COVID Alert NJ. If nothing else has worked, completely uninstall COVID Alert NJ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing COVID Alert NJ not working

2. Fix COVID Alert NJ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make COVID Alert NJ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to COVID Alert NJ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, COVID Alert NJ may not be able to connect to the Internet when running in the background.