Contact JamCOVID19 Customer Service

Why should I report an Issue with JamCOVID19?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of opmjm mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And from the time I left the airport I have been receiving notifications every minute of the day that I have left my quarantine zone, which I have not.Latest data is May 30 The app does not update, data is several days old.

2. On the bright side i love the fact that the app provides presumably updated finding and results on the cases in Jamaica, Hence a 4 star rating.It has been sending me messages saying I left the quarantine zone non stop, since I installed it.

3. My location is correct.UPDATE. Further to my last review, the Gazette and Press Release features have worsened rather than improved.

4. On getting to clearance area at airport in baggage area, I had to check in on app by entering authorization number followed by a code sent by email.

5. Yes, the press release does update however the analytics page still does not update, even with refresh there is no update.

6. I don't agree that you should reduce the number of check ins and they should remain random so people don't try to 'game' the system.The app needs some work.

7. Great for keeping up-to-date with Covid-19 data in Jamaica.I hope this app isn't needed to complete my travel authorization.

8. Right now on day 2 I have made 8 attempts so far to upload check in video and app keeps stopping with same message popping up.

9. Last Gazette shown is from Dec 30 and press release section shows a gazette from July 2020.

10. I was in Jamaica for a month in August-September and had to do the frequent, random video check ins.

11. Even when I rest the phone on my table to eat, it sends me a message, right there in front of my eyes: you have exited quarantine zone.

1. Fix JamCOVID19 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JamCOVID19: Restarting the app will resolve most errors.
2. Update the JamCOVID19 App. Here is how:
   1. On Android goto PlayStore » Search for "JamCOVID19" » Open JamCOVID19 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JamCOVID19 » click "UPDATE".
3. Clear JamCOVID19 app cache: Clearing cached data will force your app to retrieve the latest data directly from JamCOVID19 servers.
   1. On Android, goto Settings » Apps » Select "JamCOVID19" » click Storage » click "Clear Cache".
4. Check JamCOVID19 app permissions. If any of these permissions required to use your device's features are disenabled, JamCOVID19 might not work.
5. Uninstall and reinstall JamCOVID19. If nothing else has worked, completely uninstall JamCOVID19 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JamCOVID19 not working

2. Fix JamCOVID19 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JamCOVID19 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JamCOVID19 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JamCOVID19 may not be able to connect to the Internet when running in the background.