Published by Massachusetts Dept of Transitional Assistance on Aug 21, 2023

Report an issue with DTA Connect.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Why should I report an Issue with DTA Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Massachusetts Dept of Transitional Assistance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DTA Connect image 1 contact DTA Connect image 2

About DTA Connect

1. With DTA Connect, you may not have to wait in line at a DTA office or use up your minutes on hold.

2. Do you want to apply for SNAP?

3. Do you have questions about your DTA benefits?

4. Here are some easier ways to get the information you need and manage your case without the wait.

DTA Connect Customer Insights

1. I contacted help desk and was told it was my phone and just a singular issue specific to me, but I have tried from different devices and I've had 3 people try to do the same from their own profile and devices and it isn't working.

2. I've messaged the help desk so we'll see how that goes but I swear if the try and tell me that it's my device I'm going to lose it, I have a brand new phone and my employer just got new desktops & laptops so nope, it's not on my end people!The recent update completely broke this app.

3. Had all the green check marks but it still said password wasn't the right format.. So it's back to square one and call the 1-800 number for my balance .Go back to the old way of logging in!!!! This is honestly a waste of time now.

4. No matter how many times I try logging in or adding a new password it just doesn't allow me to access my info.

5. I've been a software developer my whole life and when I saw that DTA was transitioning to a new login system my heart dropped.

6. I got cut off at my third phone call was supposed to to connected to customer service in 45 mins but got cut off one min before talking to someone.

7. Login issues, inability to upload documents, confusing instructions and poor formatting for reading documents.

8. What's the point of even having it when it's MUCH faster to call the number "800" number on the back of the card????? Loved the App before it was made more complicated.

9. Worst app on my phone by far.Should of just left it alone to social security number and year of birth.

10. It's obvious whoever is working on the technology stack required for this to scale and function correctly doesn't have the necessary skills to do so properly.

11. And it's only been since the update because I use this app for EVERYTHING!I can not do anything with this app, it's been difficult to access the app since they've changed it.

Steps to Troubleshoot & Fix DTA Connect Issues

1. Fix DTA Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart DTA Connect: Restarting the app will resolve most errors.
  2. Update the DTA Connect App. Here is how:
    1. On Android goto PlayStore » Search for "DTA Connect" » Open DTA Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DTA Connect » click "UPDATE".
  3. Clear DTA Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from DTA Connect servers.
    1. On Android, goto Settings » Apps » Select "DTA Connect" » click Storage » click "Clear Cache".
  4. Check DTA Connect app permissions. If any of these permissions required to use your device's features are disenabled, DTA Connect might not work.
  5. Uninstall and reinstall DTA Connect. If nothing else has worked, completely uninstall DTA Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DTA Connect not working

2. Fix DTA Connect Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make DTA Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DTA Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DTA Connect may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • N/A

    — by Justin Anderson 1 year ago

  • My ebt card for my kid not working

    — by Noudwige Thevenin 1 year ago

  • I can’t log in my DTA app tô check my balance

    — by Paula 1 year ago

  • I can't upload a picture or take a picture to send a document

    — by Katherina Hasenfus 1 year ago

  • I can't upload pics to my worker

    — by Jessica dauphinais 1 year ago

  • Can’t login says password incorrect?

    — by Linda Walker 1 year ago

  • I tried to check balance through the dtaconnect app and for last 5hrs keep getting AUTHENTICATION FAILED,

    — by Linda Conant 1 year ago

  • I'm trying to log in to my DTA app I put my ssn# and year i was born in I hit log in it said can authenticate. I need to do a verification before 2/2/2022.if I send it i don't have to do interview by phone on 2/2/2022

    — by Annette woods 2 years ago

  • I cannot sign into the application it tells me there's an error

    — by David Hallas 2 years ago

  • Im trying to send setification copy and this is what I got : Something went wrong. Please contact dtaapphelpdesk@redacted

    — by Hilda Garcia 2 years ago

  • I have received a message for about a week now that there is something wrong with my access to the app. It doesnt accept my correct ss# or yob. Thanks for helping and LMK Thanks.

    — by Alfred Kendall 2 years ago

  • When i try to sign in on app to check balance it keeps saying my information isn't correct. I have used it in the last month and it worked

    — by Brian Branch 2 years ago

  • I can’t login in to my DTA app

    — by Liliane 2 years ago

  • Can’t login on the app

    — by Manuel gonzalez 2 years ago

  • My card says inactive and when I put my info into the app it says my info is wrong and won’t let me log in

    — by Patrick Lachance 2 years ago

  • Trouble signing in, was told that authentication could not be completed

    — by Trish Brooks 2 years ago

  • Am having difficulty logging in to my account

    — by Trish Brooks 2 years ago

  • I need help getting into the app . I submitted and application on the phone and the agent needs me to submit more information so she can put my application through I would appreciate help getting into the app thank you

    — by Tina Marie Kopec 2 years ago

  • I have lost my card. I am trying to report it lost. Can I have a new one mailed to me?

    — by Stephen S Arsenault 2 years ago

  • My ORIGINAL pin for dta connect, ISN'T working

    — by Joshua Kupiec 2 years ago

  • I would like to delete my dta account

    — by hailey nolen 2 years ago

  • I can't log in in my account

    — by Indira colome 2 years ago

  • Im unable to access paperwork for re-certification for Food stamps. I've gone on DTA connect online, and when it ask me to put my password and Birthday, I'm unsuccessful. I called DTA and they instructed me to contact the helpdesk letting them knw what the problem is. I can be reached at 508 843-1844 thank you

    — by christie wright 2 years ago

  • Please i got dta app it doesn't want me to check my benefits. So what to do? I need help. Thanks

    — by Odette Clermont 2 years ago

  • we have food stamp but every month they dosent work right now can fix the my probelm
    u can contct my number

    — by Amitaben Patel 2 years ago

  • Please delete account. Thanks.

    — by CHRISTINE Lynn ROBERTS 2 years ago

  • Please delete my account. I set it up accidentally. Thanks.

    — by Amy Rubin 2 years ago