contact DTA Connect

Contact DTA Connect

Published by Massachusetts Dept of Transitional Assistance
Updated: Feb 27, 2023

Report an issue with DTA Connect.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with DTA Connect?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Massachusetts Dept of Transitional Assistance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

DTA Connect Features and Description

Do you have questions about your DTA benefits? Do you want to apply for SNAP? With DTA Connect, you may not have to wait in line at a DTA office or use up your minutes on hold. Here are some easier ways to get the information you need and manage your case without the wait. - View your case status, - Check your EBT card balance, - Find out when your benefits will next be issued, - Upload and submit a document, - Find out if documents you’ve sent to DTA have been processed, - Get alerts for upcoming appointments, - Get alerts for important deadlines or actions, - Read and print notices and letters, - Update your contact information, - Request to have a letter mailed to you showing the amount of benefits you receive - See local contact information for DTA.

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Troubleshoot and Solve Common DTA Connect Issues

How to Fix DTA Connect Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with DTA Connect, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if DTA Connect is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter DTA Connect user reports here >>. If other users are reporting that DTA Connect is down, you'll need to wait until DTA Connect itself fixes the issue.

  2. Clear DTA Connect app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My ebt card for my kid not working

    — by Noudwige Thevenin 6 months ago

  • I can’t log in my DTA app tô check my balance

    — by Paula 7 months ago

  • I can't upload a picture or take a picture to send a document

    — by Katherina Hasenfus 9 months ago

  • I can't upload pics to my worker

    — by Jessica dauphinais 9 months ago

  • Can’t login says password incorrect?

    — by Linda Walker 11 months ago

  • I tried to check balance through the dtaconnect app and for last 5hrs keep getting AUTHENTICATION FAILED,

    — by Linda Conant 1 year ago

  • I'm trying to log in to my DTA app I put my ssn# and year i was born in I hit log in it said can authenticate. I need to do a verification before 2/2/2022.if I send it i don't have to do interview by phone on 2/2/2022

    — by Annette woods 1 year ago

  • I cannot sign into the application it tells me there's an error

    — by David Hallas 1 year ago

  • Im trying to send setification copy and this is what I got : Something went wrong. Please contact [email protected]

    — by Hilda Garcia 1 year ago

  • I have received a message for about a week now that there is something wrong with my access to the app. It doesnt accept my correct ss# or yob. Thanks for helping and LMK Thanks.

    — by Alfred Kendall 1 year ago

  • When i try to sign in on app to check balance it keeps saying my information isn't correct. I have used it in the last month and it worked

    — by Brian Branch 1 year ago

  • I can’t login in to my DTA app

    — by Liliane 1 year ago

  • Can’t login on the app

    — by Manuel gonzalez 1 year ago

  • My card says inactive and when I put my info into the app it says my info is wrong and won’t let me log in

    — by Patrick Lachance 1 year ago

  • Trouble signing in, was told that authentication could not be completed

    — by Trish Brooks 1 year ago

  • Am having difficulty logging in to my account

    — by Trish Brooks 1 year ago

  • I need help getting into the app . I submitted and application on the phone and the agent needs me to submit more information so she can put my application through I would appreciate help getting into the app thank you

    — by Tina Marie Kopec 1 year ago

  • I have lost my card. I am trying to report it lost. Can I have a new one mailed to me?

    — by Stephen S Arsenault 1 year ago

  • My ORIGINAL pin for dta connect, ISN'T working

    — by Joshua Kupiec 1 year ago

  • I can't log in in my account

    — by Indira colome 1 year ago

  • Im unable to access paperwork for re-certification for Food stamps. I've gone on DTA connect online, and when it ask me to put my password and Birthday, I'm unsuccessful. I called DTA and they instructed me to contact the helpdesk letting them knw what the problem is. I can be reached at 508 843-1844 thank you

    — by christie wright 1 year ago

  • Please i got dta app it doesn't want me to check my benefits. So what to do? I need help. Thanks

    — by Odette Clermont 1 year ago

  • we have food stamp but every month they dosent work right now can fix the my probelm
    u can contct my number

    — by Amitaben Patel 1 year ago

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