Contact ConnectNetwork Customer Service

Why should I report an Issue with ConnectNetwork by GTL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GTL ES to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send Messages, photos and videos to your loved ones, and (NEW) take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.

2. The ConnectNetwork mobile app provides quick access to our most popular services.

3. Our features are based on the facility.

4. To find out which features are available to your inmate, please add them to your account.

1. Its heartbreaking when they are on lockdown and emails are the only way to communicate and it's a total failure.My messages say they sent successfully, but they do not send, do not show up in my sent folder, and my credits are not deducted.

2. The only thing you can do is send and receive messages, if the inmate has credits on their end, because even though it says that you can buy credits for them, you really can't.

3. All the money you guys make from the prison industrial complex you should have state of the art websites and apps.I use the app to send money and messages.

4. Too long you Will lose After you send the email (which he didn't get) (I looked and it was still in drafts, but was also in sent) so I sent it again from drafts.

5. Make the unread messages in BOLD like email please.Nice to have an app instead of using the mobile version of the website.

6. We're paying for a service, it'd be super if it worked properly... I *do* like that I can send a short video though.I can put $$ on for calls and receive them without any issues.

7. Oh and according to Customer Service, that's part of the update that apparently is happening in some sort of time paradox, because it's been ages!With all the technology today you would think that this app wouldn't be so crappy.

8. The app does occasionally stall while processing payments or other data and the whole facility, inmate, etc interface isn't fully functional and kinda superfluous... It's like a different way to get to the same result.

9. I haven't used it for the trust fund yet.This app is full of false advertising! None of the features that you see are actually available, and when you call customer service, you get lied to about the app "updating".

10. Please add an auto save feature! For sending money, the rates are comparable to other apps and the funds get there quickly.Not an optimal experience.

11. Tried multiple times to add funds and received an error message saying something to the effect of "we don't know if your payment was processed or not.

1. Fix ConnectNetwork Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ConnectNetwork: Restarting the app will resolve most errors.
2. Update the ConnectNetwork App. Here is how:
   1. On Android goto PlayStore » Search for "ConnectNetwork" » Open ConnectNetwork by GTL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ConnectNetwork » click "UPDATE".
3. Clear ConnectNetwork by GTL app cache: Clearing cached data will force your app to retrieve the latest data directly from ConnectNetwork servers.
   1. On Android, goto Settings » Apps » Select "ConnectNetwork by GTL" » click Storage » click "Clear Cache".
4. Check ConnectNetwork app permissions. If any of these permissions required to use your device's features are disenabled, ConnectNetwork might not work.
5. Uninstall and reinstall ConnectNetwork. If nothing else has worked, completely uninstall ConnectNetwork then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ConnectNetwork not working

2. Fix ConnectNetwork Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ConnectNetwork be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ConnectNetwork not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ConnectNetwork may not be able to connect to the Internet when running in the background.