Published by EMG Technologies on Aug 24, 2024

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Why should I report an Issue with EMGuidance - Medicines Info?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of EMG Technologies to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About EMGuidance - Medicines Info

1. The must-have clinical digital aid for South African medical professionals, providing comprehensive access to local, up-to-date medicines and guidelines information, to help you make informed decisions at the point of care. - Medicines information: The medicines section consists of locally relevant & fully referenced monographs. - Interaction checker: Check for potentially harmful interactions. - Clinical guidelines: Locally relevant clinical guidelines in partnership with medical/academic institutions, hospitals and the NDoH. - Clinical & Dosing tools: Be 100% accurate with our host of clinical tools to support your decision making. - Free CPD courses: Earn and track your CPD points with ease with our wide range of content tailored to you. - Patient Education: Add value to patient consultations with our easy to read digital aids to share with patients.

2. EMGuidance is the most trusted, comprehensive and relevant FREE medicines and guideline resource for medical professionals, providing up-to-date information to help you make informed decisions at the point of care.

3. Our learn area provides you access to free accredited CPDs and learn content to keep up to date with the latest medicines and clinical information.

4. Support clinical decision-making by referencing the most recent pharmacologist-reviewed medicines section, an easy-to-use point-of-care resource for all busy healthcare professionals.

5. EMGuidance offers a wide array of content and tools in partnership with global and local pharmaceutical manufacturers, national departments of health and medical societies.

6. Support patients with our digital tools such as reimbursement forms to medical schemes and patient education leaflets to share.

7. Search for locally relevant medicines and safety information.

8. We provide over 1800+ interactive drug monographs which include active ingredients as well as pharma drug products for all your prescribing needs.

9. Enjoy the latest industry updates and events in our news section.

10. As a member, you have access to all the features and more.

11. EMGuidance brought to you by medical professionals, for medical professionals.

EMGuidance Customer Insights

1. Why can't I choose which guidelines I want to see & get results from when I search for info.? Sometimes searching for the simplest of things fails on this new version...It looks good but not as user friendly & the previous version.The new update is very problematic, difficult to use in comparison to the old one.

2. Keep up the good work! It has been, and still is, a great tool!Two major problems with the app and features it needs: 1) A way to exclude or include certain guidelines from one's search results.

3. The app work amazing before the update.Hi i just downloaded the app on my Tablet and my keyboard does not show when i want to type in any of the search bars.

4. These were guidelines or medication that I had searched for before on the old version so I know I should be getting search results back.

5. Buggy update needs to be looked at, regret updatingThis app is basically my go-to for everything! Recently had issues, but all have been fixed now, as well as new content and lookup features available.

6. As a South African doctor, I would like to exclude guidelines from other countries from my results.

7. Very sad that this is happening.It's a very good app, but the new update has caused an issue when trying to login on my phone.

8. Would give it 10 stars if I could!extremely helpful and friendly interfaceThe new update is terrible.

9. 26/05/2023 - Just an update... I recommend this app to all healthcare professionals! One of the most useful apps I have had the pleasure to use.

10. Some minor fixes to come and it'll be up to 4 or 5 soon.Amazing app, simple interface, functionality and usability are unparalleled, I cannot recommend it more to all prescribers and pharmacists.

11. 2)The second issue regarding ease of use and finding guidelines (a.o.t medicine) has improved.

Steps to Troubleshoot & Fix EMGuidance Issues

1. Fix EMGuidance Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EMGuidance: Restarting the app will resolve most errors.
  2. Update the EMGuidance App. Here is how:
    1. On Android goto PlayStore » Search for "EMGuidance" » Open EMGuidance - Medicines Info » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EMGuidance » click "UPDATE".
  3. Clear EMGuidance - Medicines Info app cache: Clearing cached data will force your app to retrieve the latest data directly from EMGuidance servers.
    1. On Android, goto Settings » Apps » Select "EMGuidance - Medicines Info" » click Storage » click "Clear Cache".
  4. Check EMGuidance app permissions. If any of these permissions required to use your device's features are disenabled, EMGuidance might not work.
  5. Uninstall and reinstall EMGuidance. If nothing else has worked, completely uninstall EMGuidance then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EMGuidance not working


2. Fix EMGuidance Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EMGuidance be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EMGuidance not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EMGuidance may not be able to connect to the Internet when running in the background.

Reported Issues