Contact Clinical Info Customer Service

Why should I report an Issue with Clinical Info?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Library of Medicine at NIH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The 2.0.11 version worked very well but since the release of the 2.0.12 version I can't download the Guidelines; the download icon spins for about 60 seconds and then an error message appears that the download has timed out.

2. Please fix this error! Thanks!This is an excellent source of accurate and up-to-date guide of all HIV treatment, medications, and glossary.

3. The definitive guide, in my opinion.The app keeps on saying check connectiong and caching started.

4. Then nothing is happening.Great app.

1. Fix Clinical Info Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Clinical Info: Restarting the app will resolve most errors.
2. Update the Clinical Info App. Here is how:
   1. On Android goto PlayStore » Search for "Clinical Info" » Open Clinical Info » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clinical Info » click "UPDATE".
3. Clear Clinical Info app cache: Clearing cached data will force your app to retrieve the latest data directly from Clinical Info servers.
   1. On Android, goto Settings » Apps » Select "Clinical Info" » click Storage » click "Clear Cache".
4. Check Clinical Info app permissions. If any of these permissions required to use your device's features are disenabled, Clinical Info might not work.
5. Uninstall and reinstall Clinical Info. If nothing else has worked, completely uninstall Clinical Info then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Clinical Info not working

2. Fix Clinical Info Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Clinical Info be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Clinical Info not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Clinical Info may not be able to connect to the Internet when running in the background.