Contact Clinical Info Customer Service

Why chat with our AI Clinical Info Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Clinical Info.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The 2.0.11 version worked very well but since the release of the 2.0.12 version I can't download the Guidelines; the download icon spins for about 60 seconds and then an error message appears that the download has timed out.

2. Please fix this error! Thanks!This is an excellent source of accurate and up-to-date guide of all HIV treatment, medications, and glossary.

3. The definitive guide, in my opinion.The app keeps on saying check connectiong and caching started.

4. Then nothing is happening.Great app.

1. Fix Clinical Info Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Clinical Info: Restarting the app will resolve most errors.
2. Update the Clinical Info App. Here is how:
   1. On Android goto PlayStore » Search for "Clinical Info" » Open Clinical Info » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clinical Info » click "UPDATE".
3. Clear Clinical Info app cache: Clearing cached data will force your app to retrieve the latest data directly from Clinical Info servers.
   1. On Android, goto Settings » Apps » Select "Clinical Info" » click Storage » click "Clear Cache".
4. Check Clinical Info app permissions. If any of these permissions required to use your device's features are disenabled, Clinical Info might not work.
5. Uninstall and reinstall Clinical Info. If nothing else has worked, completely uninstall Clinical Info then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Clinical Info not working

2. Fix Clinical Info Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Clinical Info be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Clinical Info not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Clinical Info may not be able to connect to the Internet when running in the background.